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ATI 2019 Update 3 allways ends with error message

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Hi everybody,

my version  ATI 2019 build 14690 provides an update so I tried to install ATI 2019 Update 3 today on my  OS = Win10 Pro  64 bit, build 1809

 

I got an error message at the end of the installation process - download completed- , my version is still 14690 :  

"The older version of this product cannot be removed because it seems to be corrupted".

 

Any idea what has happened or how to react?

 

 

0 Users found this helpful
ilaauge Auge, welcome to these public User Forums.
 

Please use the option in the Settings page to make a backup of your current Acronis backup task configuration data to a zip file.  See the ATI 2019 User Guide:  Importing and exporting backup settings

Next, follow the procedure shown in forum topic: [How to] uninstall a previous installation - which will allow you to completely remove all trace of Acronis products (True Image & Disk Director).

Restart your computer after doing the above step, then re-install ATI 2019 using the #17750 Full Installer program file.  Download this from your Acronis account if needed.

After the install finishes, import your backup settings back from the zip file from the first step above.