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Backing up Acronis Mobile to Network PC

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I was using Acronis Mobile 2020 on my phone and a tablet. Both were set up to back up to the Acronis cloud and to a networked PC.

I was recently told that the mobile app needed updating which has been done, but I then needed to reconfigure the backups. The cloud setup completed but trying to reconnect to the PC I am getting "invalid QR code" messages on both mobile devices.

I see that the app instructions says "Connect your mobile and computer to the same Wi-Fi network". Of course the network PC is wired so not on a Wi-Fi network. Is this relevant? It couldn't have been a problem previously as the backup was set up without any problem.

The mobile devices and the destination PC have the same IP and sub-net addresses.

Any ideas would be appreciated.

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Mike, welcome to these public User Forums.

How was the mobile app updated on your phone and tablet?  Was this just a normal update from either the App Store (Apple) or Play Store (Android) to an existing installed app, or did you select an updated app from the list of Acronis apps?

The correct app is simply shown as Acronis Mobile (in Play Store) and not any of the other options which won't work.

If you have the correct app and your devices have an IP address on the same network as your wired PC then there shouldn't be an issue with the QR code for defining the backup destination.

I am mainly a laptop user these days so my devices tend to all be wireless on the same network - I haven't tried this with a wired PC but can see no reason why it should not work?

Hi Steve, thanks for your response, apologies for delay, I hadn't got my profile set up to send notifications!

When I installed the previous version of the app on my phone and a tablet, I set each up to back up to the Acronis Cloud and also to my file server (wired network) with no problem. Recently the apps advised that I needed to update to the new version (Acronis Mobile) which I did - I was directed to the Play Store to download the new version. (Its ver 6.2.0.1564 as in your screenshot).

I had assumed that the backup settings would be carried over but that didn't happen so I set up new backups to the Cloud, no problem. I then started "connect to computer". went to Acronis on my file server where it showed "Reconnect", then the QR code.

This screen says to 1. install the app, 2. use the same Wi-Fi (!!) network, 3. scan the QR code. At this point the QR code is not recognised.

The network setup, IP addresses etc, is unaltered since the previous setup and both mobile devices and the file server have addresses on the same network.

I'm thinking I should maybe delete the old mobile backup in Acronis (Cyber Protect Home Office BTW) and try to set it up afresh rather than relying on "Reconnect"?

Mike, deleting the old mobile backup and making a fresh start is probably the best option here.

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Beiträge: 2
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Mike wrote:

Hi Steve, thanks for your response, apologies for delay, I hadn't got my profile set up to send notifications!

When I installed the previous version of the app on my phone and a tablet, I set each up to back up to the Acronis Cloud and also to my file server (wired network) with no problem. Recently the apps advised that I needed to update to the new version (Acronis Mobile) which I did - I was directed to the Play Store to download the new version. (Its ver 6.2.0.1564 as in your screenshot).

I had assumed that the backup settings would be carried over but that didn't happen so I set up new backups to the Cloud, no problem. I then started "connect to computer". went to Acronis on my file server where it showed "Reconnect", then the QR code.

This screen says to 1. install the app, 2. use the same Wi-Fi (!!) network, 3. scan the QR code. At this point the QR code is not recognised.

The network setup, IP addresses etc, is unaltered since the previous setup and both mobile devices and the file server have addresses on the same network.

I'm thinking I should maybe delete the old mobile backup in Acronis (Cyber Protect Home Office BTW) and try to set it up afresh rather than relying on "Reconnect"?

Hello Mike.

Thanks for contacting.

I have raised a ticket myself so our support can help with the issue.

The reference is 06109760.

You can expect a contact from our support as soon as possible.

Best regards. 

Thanks all. I did try deleting one of the mobile backups to network computer but just got the same result when I tried to recreate it.

Look forward to hearing from support.

Mike, I have just tested with my own Android mobile with a local backup across my network to my main laptop and all worked correctly.

I setup that backup back around 2nd October as a new backup, i.e. scanned the QR code shown by my ATI 2021 application on the laptop to setup the task, then today I just clicked on Backup in the mobile app with my laptop active on the network and all completed as expected.

Unfortunately that does not work with mine. I just tested again and get the same invalid QR code message.

Acronis customer care have been referring to an alternative method and after several requests for more information, have said "This approach involves manually entering the necessary details within the Acronis mobile or PC application. It entails accessing the settings section and manually selecting the backup source, destination, and other parameters instead of relying on QR code scanning." But I don't see anything in the settings on either the Android app nor the intended destination PC which relates to this.

Have you any knowledge of this alternative method?

frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Beiträge: 2
Kommentare: 1727

Mike wrote:

Unfortunately that does not work with mine. I just tested again and get the same invalid QR code message.

Acronis customer care have been referring to an alternative method and after several requests for more information, have said "This approach involves manually entering the necessary details within the Acronis mobile or PC application. It entails accessing the settings section and manually selecting the backup source, destination, and other parameters instead of relying on QR code scanning." But I don't see anything in the settings on either the Android app nor the intended destination PC which relates to this.

Have you any knowledge of this alternative method?

Hello Mike!

Please review the latest email from our support.

There is an invitation for a call so our support can help you.

Best regards.