Backup Folder Completely Empty! Help!
Hi All,
I am extremely worried and concerned. Today, I looked on my external drive and the drive is completely empty, despite Acronis claiming it's been running daily back-ups. Here are my settings for information:
Application: Acronis True Image 2020, Build 25700
Backup scheme: Incremental, create a full version after every 6 incremental versions. Store no more than 1 recent version chain.
Back-up size: roughly 185GB
External HDD (via USB-3 connection): 500GB capacity
Back-up schedule: runs once, daily at 3am (I never turn my PC off).
Basically, as I see it, this should create a full back-up once a week and then any daily incremental changes for 6 days.
But the external drive is completely empty! Nothing at all. Nothing is hidden, I've checked the drive space and it's saying 500GB free space. I've double-checked the back-up settings and they point to the correct location. It was working without issue until just now when I discovered an empty external drive.
I hope people reading this can understand that a back-up program is completely useless if I come to restore my valuable files after a catastrophe and find out my drive is empty...
Kind Regards
Chris


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Hi Steve,
Thanks for your reply. I've edited my original post. The back-up is of system folders:
- My Documents, Pictures, Videos, Music
It's now running a full back-up.
Log files uploaded.
Thanks,
Chris
Anhang | Größe |
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548879-195713.zip | 546.33 KB |
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From the log, it appears the program created an incremental version, then under an hour later just deleted the whole folder.
I'm not sure why though?
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Chris, the logs show that there have been issues for a few days with your backup task because of expected files not being found when the task was run.
Do you use more than one backup drive with this task, i.e. switch between different drives? If so, this can cause this type of issue.
Automatic cleanup was responsible for deleting all the files which suggests that perhaps the internal database tracking the task has been corrupted or become confused!
See KB 60915: Acronis True Image: repairing program settings - for details of how to force a rebuild of the database.
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I have the same problem. I am not an expert, I use this progam on a copy-forget basis. However, today I found that the backup is empty even though it takes up space on a bacap drive of about 800 GB
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Robert Boroch wrote:I have the same problem. I am not an expert, I use this progam on a copy-forget basis. However, today I found that the backup is empty even though it takes up space on a bacap drive of about 800 GB
Hello Robert!
As you mentioned in the other post the issue is resolved as it was related with the Hardware of your disk.
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