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Backup Folder Completely Empty! Help!

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Hi All,

I am extremely worried and concerned. Today, I looked on my external drive and the drive is completely empty, despite Acronis claiming it's been running daily back-ups. Here are my settings for information:

Application: Acronis True Image 2020, Build 25700

Backup scheme: Incremental, create a full version after every 6 incremental versions. Store no more than 1 recent version chain.

Back-up size: roughly 185GB

External HDD (via USB-3 connection): 500GB capacity

Back-up schedule: runs once, daily at 3am (I never turn my PC off).

Basically, as I see it, this should create a full back-up once a week and then any daily incremental changes for 6 days.

But the external drive is completely empty! Nothing at all. Nothing is hidden, I've checked the drive space and it's saying 500GB free space. I've double-checked the back-up settings and they point to the correct location. It was working without issue until just now when I discovered an empty external drive.

I hope people reading this can understand that a back-up program is completely useless if I come to restore my valuable files after a catastrophe and find out my drive is empty...

Kind Regards

Chris

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Chris, sorry but any images you may think you embedded in your post are not shown?

The log files for your backup task are the main starting point for any investigation into what is or is not happening with the backup files.

What type of backup are you creating here?  Is it of the Entire PC, of Disks & Partitions or of Files & Folders?

What backup scheme are you using?  Full only, Incremental, Differential?

What settings are being used for that scheme, i.e. if Inc or Diff, how many before a new Full backup.

What automatic cleanup rules are in use? 

The log files are found at C:\ProgramData\Acronis\TrueImageHome\Logs in the ti_demon folder.  If you want to post any of these log to the forum for help, then please zip the whole folder to preserve the log file names then upload the zip file(s).

Please download the MVP Log Viewer tool (link in my signature below) and use this to review the log file for your backup operation. This should provide more information on what is happening and is the easiest method of looking at the logs.

Hi Steve,

Thanks for your reply. I've edited my original post. The back-up is of system folders:

 - My Documents, Pictures, Videos, Music

It's now running a full back-up.

Log files uploaded.

Thanks,

Chris

Anhang Größe
548879-195713.zip 546.33 KB

From the log, it appears the program created an incremental version, then under an hour later just deleted the whole folder.

I'm not sure why though?

Chris, the logs show that there have been issues for a few days with your backup task because of expected files not being found when the task was run. 

Do you use more than one backup drive with this task, i.e. switch between different drives?  If so, this can cause this type of issue.

Automatic cleanup was responsible for deleting all the files which suggests that perhaps the internal database tracking the task has been corrupted or become confused!

See KB 60915: Acronis True Image: repairing program settings - for details of how to force a rebuild of the database.

I have the same problem. I am not an expert, I use this progam on a copy-forget basis. However, today I found that the backup is empty even though it takes up space on a bacap drive of about 800 GB

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Beiträge: 2
Kommentare: 1727

Robert Boroch wrote:

I have the same problem. I am not an expert, I use this progam on a copy-forget basis. However, today I found that the backup is empty even though it takes up space on a bacap drive of about 800 GB

Hello Robert!

As you mentioned in the other post the issue is resolved as it was related with the Hardware of your disk.