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Creating Acronis Survival Kit on external drive

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an error occurred while creating media   Unable to copy the product files.     This is on a Win 10 laptop with external WD passport usb drive.    The check for the solution link provides no direction or information.    repeated attempts at the "try again" consistently return the same error message.     Appreciate suggestions on how to proceed. Thank you

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Sam, welcome to these public User Forums.

Please download the MVP Log Viewer tool (link below) and check the TI_media_builder log for your attempt at creating the survival kit to see if there are any more meaningful messages to indicate why there is a problem copying the product files?