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Files Missing From Restore List

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I'm going to see if I can get an answer here since the phone support person couldn't help me.

I have my user profile set to backup once an hour. In the advanced options I have set "Store no more than 10 recent file versions" and "Delete file versions that are older than 6 months" checked.

I deleted a file two days ago and need it restored. There is a max of two versions of that file.

When I click the "Backup version" drop down it only shows the last 10 hourly backups. So I went to the online portal and made sure "Show deleted" was checked and the file is not listed there either.

Where is my data???

Thanks,
Scott

 

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Scott,

I suspect that having "Store no more than 10 recent file versions" is the culprit here when you are making regular hourly backup to the Acronis Cloud and your file was deleted over 2 days ago but I would need to do some testing to confirm that this is the case.  Unfortunately, the maximum you can set to store is only 20, so again this wouldn't have helped here either.

For me, this is one reason why using Cloud backup is my 3rd option with backups to a local drive and my NAS being numbers 1 & 2, so as to have multiple choice for recovery.

Scott, just to confirm my earlier suspicion.

Each time your backup task runs it creates a new incremental file version containing all the files held in your source location(s) at that point in time.

With your setting to "Store no more than 10 recent file versions", after your 10th backup run, then the oldest file version is removed from Cloud storage and only later file versions remain, with the oldest being removed on each subsequent backup run, i.e. each hour, so your settings only allow for 10 hours of backup file versions to be stored, and the maximum possible would only be 20 hours of such file versions.

You may want to take a look at KB 60619: Acronis True Image 2018: retention rules in Nonstop backup to Cloud as an alternative approach, though I would strongly recommend having a local backup of any critical data as well as using the Cloud.

Steve, 

Thanks for the feedback. I guess I'll have to switch my profile to non-stop backups.

What is the recommended backup scheme to I can go back 6 months to recover a file? 

Does it have to be to local storage?

Thanks,
Scott

Scott, any recommended backup scheme has to be determined by your own needs to protect your data and keep certain data available over a specified period of time.

If your data is really important, then investing in a NAS would be well worth doing, as your choice of storage size for the drives used would allow you to have the most flexible choice of backup options plus most NAS offer RAID by default for fault tolerance in the event of a single disk failure etc.

If you are happy using Cloud storage, then go for a slightly different approach, i.e. extend your current scheme to store the maximum number of 20 versions, but setup a second task for the same source data (assuming you have sufficient Cloud storage available to do so) and set up a longer interval for the backup scheme, i.e. once daily which would give you up to 20 days of file versions to recover from.