Direkt zum Inhalt

Read error

Thread needs solution

I get a Read Error when running a Full Backup. I'm doing daily Incrementals, and they run fine, but when it's time for a Full, I get the error at around 80% completion. If I click on Ignore All, it does complete, but I would expect that the backup is not trustworthy.

I have run Check Disk Utility, and it finds no problems. Assuming, however, that it might be a bad sector on the drive, I add further Incrementals, which should put me past the bad spot. However, the next Full stops in the same way as before.  Any suggestions for me to resolve this?

0 Users found this helpful

Craig, welcome to these public User Forums.

The first place to look for this issue is the logs for the backup task which should identify which disk drive the error is being reported for and whether it is a sector read error?

Disk read errors can occur in partitions included in the backup which are not allocated a drive letter and therefore cannot be checked using CHKDSK!

Download a copy of the MVP Assistant log viewer tool and use this to look at the logs to see if they show any issues during the operation process?

The latest version of the new log viewer tool is at the link below. 
MVP Assistant update for Acronis Cyber Protect Home Office (Version 1.1.6.0)

If you have Disks & Partitions backups created on ATI 2020 or later using .tibx files, then look in the Backup Worker logs.

If you have Files & Folders backups using .tib files (or Disk backups from earlier versions using .tib files) or using Cloning then look in the Demon logs.

Other logs are shown by the MVP Assistant under the 'Active Logs' heading of the Log Viewer page of the Assistant.

The log files should be zipped to preserve their original file names if sharing in the forums and would need to be less than 3MB in size, otherwise you would need to share the zip file via a Cloud share service such as OneDrive, Dropbox etc.

Dedicated diagnostic utilities from the disk manufacturers take the longest time to complete the checks, but provide the most accurate methods of checking whether the disk is good or needs replacement:

 - Western Digital drives: Western Digital Dashboard

 - Seagate disks: SeaTools for Windows

 - HGST disks: HGST Windows Drive Fitness Test (WinDFT)

 - Intel SSDs: Intel Memory and Storage Tool (GUI)

 - Samsung drives: Samsung Magician

 - ADATA drives: ADATA SSD ToolBox

 - Kingston SSDs: Kingston SSD Toolbox, Kingston SSD Manager

 - Transcend SSDs: Transcend SSD Scope

 - Silicon Power disks: SP ToolBox

 - Toshiba disks: Toshiba PC Diagnostic Tool Utility

 - Crucial disks: Crucial Storage Executive

 - SanDisk disks: SanDisk SSD Dashboard tool / SanDisk SSD Dashboard user guide