Survival Kit - BSOD
Friday I have updated ATI to version 14610.
Trying to update the Survival Kit I get a BSOD „Kernel trap mode“.
Already tried deleting Acronis partition, creating a new one, but always BSOD.
External drive is a Freecom HDD USB 3,
2TB.
With former builds of ATI 2019 there were no problems creating the Survival Kit partition or updating it.
PC Dell Alienware X51R2, Win 10 Pro 1809.


- Anmelden, um Kommentare verfassen zu können

Uwe,
Does this happen when you are attempting to update the Survival Kit drive itself, not the backup files on the drive?
- Anmelden, um Kommentare verfassen zu können

I am trying to update the survivial kit itself.
In Acronis there is the message the Partition gets locked, files are copied. Reaching 100 % and than the System is crashing.
Making backups on the external drive is with no problems.
- Anmelden, um Kommentare verfassen zu können

Hello Uwe,
Did you contact support on this? Please, do, it is important to investigate the issue.
And it would also help if you could send us logs via the Feedback form: https://www.acronis.com/en-us/support/documentation/ATI2019/#38606.html
- Anmelden, um Kommentare verfassen zu können

Uwe, feedback received, thank you!
Looking into it.
- Anmelden, um Kommentare verfassen zu können