Direkt zum Inhalt

Windows error: (0x8007017D) The cloud operation is not supported on a read-only volume

Thread needs solution

Acronis Backup hangs up and the error message is:  Windows error: (0x8007017D) The cloud operation is not supported on a read-only volume.  I am backing up to a 6 Tb external disc and have been successful in the past.  The last backup was in October and since then this is the error message that I receive.  Is there a solution to this that others have found?

0 Users found this helpful

welcome to these public User Forums.

Sorry but more information is needed to understand what is happening here?

What exact version & build of Acronis software are you using?  Look at the Account page in the application GUI.

What version of Windows is in use?

What type of backup is being performed?
Entire PC, Disks & Partitions, Files & Folders?

The log files for the failed backup task should hold more clues as to what the issue is.

You need to be using the new log viewer tool per the link below. 
MVP Assistant - a new tool, including new Log Viewer (Latest version 1.1.4.0, 9/27/2021)

If you have Disks & Partitions backups created on ATI 2020 or later using .tibx files, then look in the Backup Worker logs.

If you have Files & Folders backups using .tib files (or Disk backups from earlier versions using .tib files) or using Cloning then look in the Demon logs.

Other logs are shown by the MVP Assistant under the 'Active Logs' heading of the Log Viewer page of the Assistant.

The log files should be zipped to preserve their original file names if sharing in the forums and would need to be less than 3MB in size, otherwise you would need to share the zip file via a Cloud share service such as OneDrive, Dropbox etc.