acronis bug
friends, acronis is not available for me, it gives an error, a single tib file is still not created

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Ekaterina hello, i am using 2020 program, i am backing up c, but it does not give me a single tib file, acronis
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I want a single tib file, I'm backing up the c disk, it doesn't work
While backing up with Acronis true image 2020 version, the backup was interrupted. The program created 54 tib files of different sizes and a total of 632 gb in size. I can't open tib files that are piecemeal with the acronis program, it gives an error. The company that installed the acronis that I received support from said that it did not open because the backup was not completed. It's very annoying not being able to see and open files this way. What can I do to access the contents of these files? Can anyone help with knowledge on the subject?
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@Ekaterina I wrote but you didn't come wait wait wait
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engin çiçek wrote:@Ekaterina I wrote but you didn't come wait wait wait
Hello Engin!
Please check the following:
1- Make sure there isn't any backup running when you open them, because the file maybe is locked and if that's the case you won't be able to open it.
2- If the location is a NAS, reboot the NAS and try to open the files after.
3- Can happen the files are corrupt, please check if you can see them in the backup console and check their integrity, please validate it before trying to recover: https://www.acronis.com/en-us/support/documentation/ATI2020/index.html#…
If the issue persists, please contact our support with the details of the error and the system report of the machine because this issue needs to be troubleshooted https://kb.acronis.com/content/8153 .
Hope this helps!
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