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Acronis cloned drive will not upgrade from Win 1909 to 2004 or 20H2

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I have cloned several drives (my own and professionally supported, different makes models) earlier this year, mostly laptop hard drives to equivalent or larger SSDs using Acronis 2020. All transferred cleanly and operated perfectly with the new drives. Bravo Acronis. Life is good.

All of these drives just so happened to have been cloned while running on Win 10 1909. I noticed this Summer I was having trouble updating to 2004 on some of my supported computers and nothing I could do would get these systems to complete the update to 2004. They would all crash out to an obscure error code somewhere in the middle of either the Win 10 Windows Update or with the Win 10 upgrade Assistant. The download portion always ran fine...about half way through the Install portion...unexplained error and crash out on the update.

Then it hit me last week that Every. Single. One. of these computers I was having issues with had had the hard drive cloned with Acronis. Normal 1909 monthly updates have worked flawlessly but tying to move past 1909 is just not going to happen.

I just tried skipping 2004 today and seeing if 20H2 would have any better success....nope, same problem. 

Any insight you can provide to help solve this problem would be greatly appreciated. I can't believe I'm the only one seeing this problem.

 

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Michael, welcome to these public User Forums.

I have seen no evidence in the forums of cloning causing the issue you are describing here though there have been a couple of topics about users having problems upgrading Windows 10 but which were not proven to be caused by Acronis True Image to my knowledge.

I very rarely use cloning but have certainly done several disk upgrades using the equivalent Backup & Recovery to new disks followed by successful Windows Upgrades to 2004 or 2H10.  There should be no difference in the target disk between the two methods.

When I have hit any issues with Windows Upgrades, I have tended to use the following commands from an Administrator level command prompt to resolve matters, after first running the Windows Troubleshooter utilities for Windows Updates from the Settings panel.

DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth
SFC /scannow

The above have normally fixed most issues unless there was something else like a hardware issue at work, i.e. disk going bad.

The other tool that I have used is to perform an in-place upgrade of Windows 10 to refresh the OS before attempting any further upgrades.

Steve Smith wrote:

The other tool that I have used is to perform an in-place upgrade of Windows 10 to refresh the OS before attempting any further upgrades.

Performing an in-place upgrade immediately occurred to me as a possible solution. I taken that approach several times in the past when major updates refused to install.