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"Acronis Cloud is full" - yet 1 TB out of 4 TB are free

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Hi,
True Image is stopping backups and notes "Acronis Cloud is full", although TrueImage and homepage at 3 different stages clearly not that I have 1 TB out of 4 TB free. See the attached screenshots.
Clicking "Check Solution" brings me to the account upgrade, which I don't really consider a solution, especially not for a product that has an error message that is obviously broken or lacking proper information.
Not to mention, I would really appreciate an email if I am running out of space.

Windows 10

Version 2020, Build 22510 (product is up to date)

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Jimmy, sorry but just questions rather than answers at this point.

What is the size of your backups that are not running due to seeing 'Cloud is full' messages?

What are the Acronis Cloud cleanup settings being used for your backups?

Have there been any major changes to the backup source data that would cause the next new backups to be significantly larger, i.e. upgrade to a new Windows OS or build version?

Ultimately, you will probably need to open a Support case direct with Acronis if you cannot resolve this issue yourself by adjusting the cleanup settings etc.

Steve Smith wrote:
first off, thank you!

What isthe size of your backups that are not running due to seeing 'Cloud is full' messages?

All of them, even the 90 gig one.

What are the Acronis Cloud cleanup settings being used for your backups?

Changed them to a few months or less, also executed a cleanup on the 2 TB one, nothing changed. (edit: nothing changed in the size of the 2 TB one, I should add there is little change in that backup, since I only add files there every few months, no edits, etc. at best renaming files)

Have there been any major changes to the backup source data that would cause the next new backups to be significantly larger, i.e. upgrade to a new Windows OS or build version?

Nope, since I don't backup any system data, just data.

Ultimately, you will probably need to open a Support case direct with Acronis if you cannot resolve this issue yourself by adjusting the cleanup settings etc.

Did that already, but once I saw that the issue happened before, I thought I give a shot at the forums.

 

 

Jimmy, the only other suggestion would be to review the logs that get written for these backup tasks to see if any of these offer any other information on why these 'cloud is full' messages are being given.

Perhaps the best method of collecting these logs is to generate an Acronis System Report zip file and then if you need help to review the logs, do two things, submit Feedback direct to Acronis using the tool provided in the GUI attaching the zip file and referencing your open Support Case reference number, and drop me a private message with a link to where I can get a copy of the zip file using such as OneDrive etc.