ATI 2020 fails part way through back up
Recently upgraded to 2020 from 2017. 2017 worked great. I also upgraded Windows 7 to 10 (build 10.0.18362). After upgrading to Windows 10 and upgrading to ATI 2020; a few back ups worked, then every one fails about 35 minutes in. ATI says destination unavailable.... after 35 minutes. Please see log file.
Here is what I've done so far:
Reformatted the 1TB USB external back up drive
Uninstalled all Acronis software
Analysed and Optimized the C: drive after uninstalling ATI software
Shut down and restarted PC and ensured Event Viewer was posting no errors
Reinstalled ATI 2020 and reactivated
Double Checked that I could put a note pad file on the USB disk
Set up a basic back up to the empty USB HDD
after 35 minutes or so... same failure as before
Any help would be greatly appreciated. Thanks
Anhang | Größe |
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Acronis True Image Failure Log.pdf | 119.17 KB |


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Thanks for responding. The external drive is a simple USB external drive plugged directly into my PC.
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I would suggest you recreate the task from scratch and try to backup again. If you get the same errors then contact support.
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Any possibility the device is going into a low power "sleep" mode after the 35 minutes? It shouldn't if it's being written to, but that might explain a loss of connection.
BTW, I see is a doc on Windows path names the statement
The DOS device path consists of the following components:
The device path specifier (
\\.\
or\\?\
), which identifies the path as a DOS device path.
so I think "path: \\?\D:\/SCOT-HP.tibx" is just the DOS-format path to D:\/SCOT-HP.tibx. Is that the file you were writing? (If not, this is really confusing.)
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