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ATI Cloud back up unable to stop it

Thread needs solution

I have ATI 2020 version 25700. Yesterday it made its own decision to back up to the cloud. The cloud button is red. and obviously the router is flashing away .

I always back up to an external and no matter what I do to stop it going to the cloud it restarts even after closing andopening the application. The samei is happening now. I select the external and it states 'queued' and cloud is connected. I also notice that I have the 32 bit. I have W10 64bit. Is this compatible? . It has worked successfully for several years.

 

Any suggestions would be appreciated

0 Users found this helpful

Brian, welcome to these public User Forums.

It shouldn't be possible for ATI to create a backup to the Acronis Cloud by itself without the user clicking on options in the GUI, including on the Backup now button.

Once a cloud backup is running, it is very difficult to stop this until after the initial full backup has completed, after which it is fairly easy to delete the task again!

You should be able to Pause the cloud backup to allow your queued local tasks to run.