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Backing up data is unusably slow. Any advice?

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I decided to try out Acronis Cloud with Acronis 2020. This is a first time backup and also the first time I've tried to use 2020. I selected everything I wanted to backup, which came out to about 1.5tb. I start the backup only to find estimated time of completion is 13 days, which is insanely long for 1.5tb. I thought that had to be an error in estimating the completion time, so I let it run overnight. No, it's actually about right. I check it 9 hours later and it's showing 40 gigs backed up so far. It eventually aborted the backup on its own a few hours later, as I stubbornly let it continue, thinking it'd finish up much faster than estimated.

One thing I did notice is Acronis never uses more than about 1.5% CPU with overall CPU usage by everything running being under 20%, which I personally think is the problem. I've turned everything off except Acronis and CPU usage still never goes above 1.5%, so I don't think it's a problem of other programs using all the CPU.

I'm running on a Ryzen 7 2700 with 16 gigs of memory (about 600 megs in use by Acronis) and backing up two HDs, a WD Blue SSD 500 gig and a WD Black HDD 2tb. As mentioned, I'm on 100 meg FIOS. As for the backup itself, I didn't specifically set any backup options and just told it what files to backup. So I'm using whatever options it defaults to, I'd assume.

Does anyone have any idea why my backup is so slow that it's essentially unusable?  I used to use Acronis 2010 way back when and quite liked it, but my experience with 2020 has just been terrible.

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The backup time estimate may well be within the ballpark.

The thing to remember about cloud backups is that the speed is limited by the speed of your internet connection. Up to a year ago my Cable connection was 100/2 Mbps, and it took many days to backup my OS SSD; then it changed to 100/2 Mbps and is now 95/35 Mbps. The critical thing is the upload speed (in my case 2, then 5 and now 35). You should also check out the settings for upload in the task specifications, where you get some control over the bandwidth used for cloud backups.

With my current internet connection I have seen the backup peak at quite high speed, but nowhere near 35 Mbps.

You should also look at the QoS (Quality of Service) setting on you router which may be impeding the backup.

Another limiting factor is the time it takes for the Acronis server to process the data, and then contact the PC confirming receipt and requesting the next block of data. The there is the distance between your location and the Acronis server; in my can I am in Melbourne Australia where as the Server I connect to is in Sydney Australia (about 900 km away). In the past I have backed up to servers in France and the USA, and the backup speeds were not as high. You can check out the connection speed by following the instructions here.

Hope this helps

Ian

Oh, I know about upstream sometimes being different, but mine typically speed tests at just over 100 megs up. Interestingly enough, I can only connect to servers in Europe (unless I'm doing something wrong) when I'm in America. I was checking this yesterday and the only thing I was seeing was European servers, none from anywhere else. I was actually just assuming Europe was the only place they had them.

But I'll have to dig deeper into settings in Acronis and see if I missed something.

Steven, the choice of Acronis Cloud server is only able to be set when a new backup task is created after which it cannot be changed.

There are definitely servers in the US which you should be selecting from for the nearest to you geographically.

Try the Upload time calculator - Calculate Upload time/speed for an indication of how it may take to upload your source data to the cloud at your rated upload speed.

Oh, I know about upstream sometimes being different, but mine typically speed tests at just over 100 megs up.

My impression is that the backup speed bursts to about 25 Mbps, then goes to zero. So the average speed will be less than that. If it averages out at about 12.5 Mbps then the time estimate given seem about right. However, I am only guessing here as Acronis do not provide any information about max effective backup speed.

Ian