Backup didn't backup
You have an unhappy camper. Over the years people ask me what backup program I use. I tell them and say, "Whatever program you choose will appear to backup or they couldn't sell it. The problem is, when the chips are down, will it restore and I've had multiple cases where it didn't."
I very rarely need to restore. I haven't needed to for a couple of years. Today I need to and apparently Acronis failed the test.
The screen capture I'm enclosing shows the directory I need to restore on Windows Drive C: on the left. On the right what appears to be Acronis' failure to backup the directory.
Any thoughts?
I did scroll down, but the list is in alphabetical order
From the .ini file
Jim, have you tried using explorer, select the backup and double click which should open the backup (after giving the password for the backup). Make sure that the settings for Explorer include show hidden/system files.
Ian
Thanks for your reply Ian
Yes I tried that. That worked for me on the earlier version of Acronis. But, it doesn't seem to work on this version. When I double-click on the .tib file, a green ribbon runs across the screen but no option to view files appears.
Jim, it is possible that there is something amiss with you ATI installation; please try a repair installation - 60195: Acronis True Image: repair, update and clean installations on Windows.
Ian
Well, that was sufficiently confusing. What a jumbled instruction. I think it said I was to click a Repair button but did not say where I would find this button.
But, that will not fix my immediate problem. The folder that has become corrupted will cause me to lose years of collected data. Times like this is why I use a backup program.
Jim, what you do is to download the ATI 2020 installer, then "run as administrator", shortly after there will be a message asking if you wish to uninstall or do a repair, you click on repair and it will then repair the ATI installation.
That may fix the side issue of not being able to load a backup from Explorer.
I cannot think of any reason why the default backup settings would exclude the directory - just to aid in understanding what is going on, please create on new backup task, then run it. Then check to see if the directory is included. If it is not, then there would appear to be a problem with ATI default exclusions. If it does work, then why did it not work for your established backup.
Ian
It took me 40 forevers to figure out how to download the ATI 2020 installer. But, when I started it, surenuff it presented the repair function. It spent a while cranking. You were right, when it finished it now lets me open the file by double clicking it. The bad news is it shows the same both ways.
Jim, progress of a sort.
Do not want to appear to be wise after the event, but for absolutely critical data I also create a files and folders backup task; depending on how often the data changes, those backups may be more frequent or less frequent than disk and partitions backup, or "run on demand" task.
I still do not know why the backup excluded the directory; we need to establish if it is a default or would normally require user intervention.
Ian
Jim,
What is the full path to this missing folder? If the folder is nested in a .tmp or .temp folder for example it would be excluded from the backup by default.
foobar
Jim, the full path to your missing folder / files is obscured in your original post image apart from that it starts with C:\Users\.... I might assume that the next part of the path might be AppData but not beyond that?
One other pertinent question here, what type of backup slice are you trying to restore from here?
If you are selecting an Incremental backup slice and there have been no changes to your gsak folder since the previous backup, then it would not be included as no changed data was identified.
Have you tried selecting another point in time from the options offered on the Recovery panel (shown as date / time) - again assuming that this was not a full backup image.
Note: Enchantech is also known as Bob !
Steve Smith wrote:Jim, the full path to your missing folder / files is obscured in your original post image apart from that it starts with C:\Users\.... I might assume that the next part of the path might be AppData but not beyond that?
The full path is C:\Users\xxxx\AppData\Roaming\gsak
There is no Temp folder in AppData\Roaming
One other pertinent question here, what type of backup slice are you trying to restore from here?
I only make full backups, so it's a full backup
To whom it may concern. In the backup I made yesterday the folder is present. See screen shot of this part of the backup.
Very strange???
It's Acronis' application. They should care, figure out why and fix it.
But, will they? As I say, backup software people are mostly interested in their software appearing to back up. It seems to be too difficult or too unimportant to make sure it restores.
I'm considering looking into another image backup program. This is the second one that has failed me when I needed it. It happened about 20 years ago and was the only time since 1982 I've had a meltdown.
Paragon had been recommended to me by the chief of NASA JSC's computer division. I used it faithfully, as I have Acronis. When that terrible day came it simply would not restore. I can't link you to the discussion because Paragon appears to have changed their forum software in 2016 and didn't port earlier discussions. I lost everything. Fortunately this time it was only one folder. This "good fortune" cost me two days effort to recover and only with the help of the GSAK forum.