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Backups not showing under Recovery tab

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I wanted to recover a backup this morning and after navigating to the Recovery tab, I didn't see my backups listed therein.  Is the offline (bootable media) method my only option?

Kind regards,

Michael

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Michael, it depends....!

If your backup was created by ATI 2020 and isn't showing, then use the 'Add existing backup' in the main ATI GUI and select the most recent backup file, and this will bring it in to show in the Recovery tab.

If the backup was created else where or by a different version, you can still do the same as above but you will see a new task shown in the GUI using the file name you selected, where it shows an option to 'Reconfigure'.  You can ignore the reconfigure button if you are just wanting to use this for recovery actions.

If you are wanting to recovery your main OS drive from the backup, then I would recommend using the rescue media to boot the computer when doing the recovery.  Just ensure you boot the media in the same BIOS mode as your OS uses, i.e. both using UEFI...

Good morning, Steve.

I did just as you described and although the desired backup is showing in the Backups list, it is not showing under the Partition tab.  It just shows my main (OS) drive.  I am not trying to recover my OS drive, it's a data drive/partition.  I wanted to include a picture of ATI 2020 with the Partition tab open along with a snapshot of my backup drive so that you can see the difference, but my picture was over the size limit (even after compressing the pic).

Kind regards,

Michael

P.S.  I am not trying to learn how to use ATI 2020 by means of posting and getting the info. from you and other contributors.  I have been referencing the user guide when using ATI 2020.  Your KB links are also very helpful.

Michael, more questions to ask here?

What type of drive are we looking at here, and what filesystem is being used for it?
How many partitions are on the drive?

The following images show one of my external drives (Seagate 2TB backup / boot drive) - images captured using Greenshot in PNG format.

Hi Steve,

I am only trying to recover a partition on an internal, NTFS, non-partitioned disk.  But it is not showing under the Recovery/Disk or Partition subtab.  The only thing showing is the disk which I backed up and is the backup I'm trying to recover which is also an internal, NTFS, non-partitioned disk.

 

 

Kind regards,

Michael

Looks like my screenshots are broken.

Is the option to validate the backup present. In earlier builds of 2020 issues similar to this were corrected by validating the backup. (Warning: validate will validate all the backups in the chain so it can take many hours.)

Ian

Hi Ian,

Yes, in fact the single/full backup(s) is/are all validated.

 

Michael

Michael, can you try to do this restore by booting from the Acronis rescue media instead of using the Windows ATI GUI to see if this also gives you any issues?

Note: you will still need to boot the rescue media to match the partition type on the target drive, i.e. if it is using MBR, then boot in Legacy mode, otherwise if GPT, in UEFI mode.

KB 59877: Acronis True Image: how to distinguish between UEFI and Legacy BIOS boot modes of Acronis Bootable Media

Hi Steve,

Great success! The rescue method worked. That's a relief. It took quite a while to get into the WinPE/RE(?), but Acronis appeared just I would expect it to with all my backups visible.

Thanks for you help once again!

Kind regards,

Michael

Michael, glad to have been able to help and pleased to read of your success here!  Thanks for your feedback.