Bootable rescue media
Trying to create bootable rescue media using newly updated ATI 2020. Keep getting message - cannot create media when reaching the file copying stage. Same problem with both DVD and USB stick. I have a 3 PC licence and successfully created the media on one PC.


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Yeah, I have tried rebooting and a complete shutdown/power off but still no joy.
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I actually have a bootable rescue media DVD which I made when I had ATI 2016 installed. I assume this will work OK even if I don't make one using the ATI 2020?
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Keith, your ATI 2016 Rescue Media will not deal with the new .tibx files created by ATI 2020 as it knows nothing about them.
I would recommend doing a Repair Install of ATI 2020 as per KB 60915: Acronis True Image: repairing program settings
Also, please download the MVP Log Viewer tool (link in my signature below) and use this to review the ti_media_builder log file for your media build operation.
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I have occasionally had problems creating USB recovery media due to strange formatting used by the vendor. The Windows Format routine would not fix the problem, but RMBPrepUSB would reformat the USB memory so ATI could use it. I don't think the strange formatting would explain the problem with DVDs.
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Hi Steve, I have tried a repair and a clean re-install of ATI 2020 on my wife's PC but still can't create the rescue media. I am not prepared to go through all the other rigmaroles to try and fix the problem so I am simply going to reinstall ATI 2016 which was fine on this PC. A pity I went for the 3 computer licence again but never mind. I am really disappointed with Acronis over this issue and cannot see why such a problem can occur on such tried and tested software. Anyway, thank you for your suggestions but it looks as though I will have to run 2020 on one PC and 2016 on the other.
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Try creating the media using the "Advanced" method and selecting the Linux option rather than the WinPE option. TI 2016 was using the Linux option by default.
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"Advanced" method seemed to work with the Linux option. What is the difference between that and the WinPE? I am a newbie to all this stuff so don't really understand how this rescue media works.
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Keith, the simple method will try to use the files from your Windows Recovery Environment to create WinPE media.
Advanced offers a choice of creating Linux or Windows PE media using an installed Windows ADK.
Run the command REAGENTC /INFO from an Administrator command prompt or powershell window to check the status of your WinRE files.
The other possible issue is if you have older Acronis PE files present from your older ATI 2016 version (if you upgraded to 2020 without uninstalling 2016 first).
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Sorry Steve but I don't understand any of that! My simple question is (and I hope there is a simple answer): Having created a bootable rescue USB Stick using the Advanced and Linux option, will this USB stick boot up when I start my computer and enable me to recover the backed up files and allow me to clone a hard disk boot drive to a SSD device?
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I ran REAGENTC/INFO but don't understand the result. What am I looking for?
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PS D:\> reagentc /info Windows Recovery Environment (Windows RE) and system reset configuration Information: Windows RE status: Enabled Windows RE location: \\?\GLOBALROOT\device\harddisk0\partition4\Recovery\WindowsRE Boot Configuration Data (BCD) identifier: f613c408-ab3e-11e9-ac1c-a86daa71efa2 Recovery image location: Recovery image index: 0 Custom image location: Custom image index: 0 REAGENTC.EXE: Operation Successful.
The key information is that the Win RE status shows as Enabled with a valid location linked to the BCD.
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The output is different from yours (my PC is running Win 7 so that may be the reason).
My result has:
Windows RE enabled: 1
Windows RE staged: 0
Setup enabled: 0
Custom Recovery tool: 0
WinRE.Wim directory:
Recovery environment: (lots of address data)
BCD Id: (lots of address data)
Setup Files:
Recovery Operation: 4
Operation Parameter:
Boot Key Scan Code: 0 x 0
Don't know if there is anything significant here but could you answer my question regarding the bootable USB stick I created?
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Keith, your Linux ATI 2020 rescue media USB stick should work fine provided you have no devices which are not supported by the Linux OS involved. The only real way to test this is to boot from that media then check that you can see your computer drives and external backup drive if you simulate doing either a Backup or Recovery operation.
Acronis is moving away from using Linux due to the lack of support for RAID and some NVMe M.2 type drives.
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I found in a prior version that I was unable to create the Rescue Media and went through the SFC/DISM process to get it back working.
I'm cautious so I run the following in order, all from elevated command prompt...
SFC /verifyonly
This is just to check the state of things before doing any repairs.
SFC /scannow
To fix any problems. And if SFC cannot fix something I go to DISM
DISM /Online /Cleanup-Image /CheckHealth
This is a quick check... does not fix anything.
DISM /Online /Cleanup-Image /ScanHealth
This is a more exhaustive check... does not fix anything.
DISM /Online /Cleanup-Image /RestoreHealth
This will (hopefully) fix things. And if that works, go back to the SFC /scannow.
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