Created account for Acronis True Image 2020. Problem with products on the web site
I loaded up Acronis 2020 and created an online account. I wanted to download the boot ISO version and in my account it does not show any products including Acronis True Image 2020. What gives?


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Hello Randy,
I see no issues with your account, license key is registered and correctly displayed. Have you tried different browsers?
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Thank you both. You both need to have a "Solution" applied. But my system locked up and now I cannot do it. Sorry guys.
I indeed created an account when I purchased ATI. I mistyped my email address. As a result I could not login to that account. So, I created another account.
I had problems activating ATI, and decided to used the offline activation. It worked, But. when I logged on the website it showed no products.
Using Acronis chat support I connected to LUCY and she fixed it all, She move the activation to the good account and deleted the old account. That fixed all my issues!
Randy
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Good to hear Randy, thanks for the feedback.
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