Error 0x2160015 and C:\jenkins_agent

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Since about two weeks I get an error every day, which I do not understand.

Can anyone help?

 

2023-05-08T08:50:52:381+02:00 15448 I00000000: -----

2023-05-08T08:50:52:382+02:00 15448 I00000000: ATI Demon started. Version: 24.8.1.38600.

2023-05-08T08:50:52:914+02:00 15448 I00640000: Attribute für Backup-Reservekopie: format tib; need_reserve_backup_copy false;

2023-05-08T08:50:52:929+02:00 15448 I00640002: Aktion SK hynix BC511 HFM256GDJTNI-82A0A HPS0 wurde per Planung gestartet.

2023-05-08T08:50:53:400+02:00 15448 I00640000: Attribute für Backup-Reservekopie: format tib; need_reserve_backup_copy false;

2023-05-08T08:50:53:403+02:00 15448 I013C0000: Aktion: Backup

2023-05-08T08:50:53:406+02:00 15448 I0064000B: Priorität geändert in 'Niedrig'

2023-05-08T08:51:16:801+02:00 15448 E02160015: Error 0x2160015: Backup-Fehler.

| Ablaufverfolgungsebene: Fehler

| line: 0xa340ffd3416335cf

| Datei: c:\jenkins_agent\workspace\mod-disk-backup\650\product\core\da_api\backup.cpp:353

| Funktion: da_backup::Commit

| line: 0xa340ffd3416335cf, c:\jenkins_agent\workspace\mod-disk-backup\650\product\core\da_api\backup.cpp:353, da_backup::Commit

| $module: disk_backup_vs_650

|

| error 0x70021: Failed to create volume snapshot.

| line: 0x8ba4fa0bac28bf6d

| Datei: c:\jenkins_agent\workspace\mod-disk-backup\650\product\core\resizer\archive3\backup_partition.cpp:538

| Funktion: `anonymous-namespace'::PartitionBackuper::Init

| line: 0x8ba4fa0bac28bf6d, c:\jenkins_agent\workspace\mod-disk-backup\650\product\core\resizer\archive3\backup_partition.cpp:538, `anonymous-namespace'::PartitionBackuper::Init

| $module: disk_backup_vs_650

|

| error 0x10c443: Failed to unlock the volume snapshot.

| line: 0x3fec04e376b8a1a2

| Datei: c:\jenkins_agent\workspace\mod-disk-backup\650\product\core\fdisk\win_snapshot.cpp:1196

| Funktion: win_snapshot_core::SnapStart

| line: 0x3fec04e376b8a1a2, c:\jenkins_agent\workspace\mod-disk-backup\650\product\core\fdisk\win_snapshot.cpp:1196, win_snapshot_core::SnapStart

| $module: disk_backup_vs_650

|

| error 0x10c46b: VSS writer 'Registry Writer' with class ID 'AFBAB4A2-367D-4D15-A586-71DBB18F8485' has failed to process the snapshot.

| line: 0x3fec04e376b89da6

| Datei: c:\jenkins_agent\workspace\mod-disk-backup\650\product\core\fdisk\win_snapshot.cpp:176

| Funktion: `anonymous-namespace'::ObtainVSSFailReasonSuberror

| line: 0x3fec04e376b89da6, c:\jenkins_agent\workspace\mod-disk-backup\650\product\core\fdisk\win_snapshot.cpp:176, `anonymous-namespace'::ObtainVSSFailReasonSuberror

| $module: disk_backup_vs_650

|

| error 0xfff0

| line: 0xbd28fdbd64edb8fb

| Datei: c:\jenkins_agent\workspace\mod-disk-backup\650\product\core\common\error.cpp:317

| Funktion: Common::Error::AddHResult

| line: 0xbd28fdbd64edb8fb, c:\jenkins_agent\workspace\mod-disk-backup\650\product\core\common\error.cpp:317, Common::Error::AddHResult

| code: 0x800423f4

| $module: disk_backup_vs_650

2023-05-08T08:51:16:862+02:00 15448 E013C0005: Error 0x13c0005: Aktion mit Fehlern beendet.

| Ablaufverfolgungsebene: Fehler

| line: 0x9f2c53c72e8bceda

| Datei: c:\jenkins_agent\workspace\ati-main-win\1824\products\imager\demon\main.cpp:740

| Funktion: main

| line: 0x9f2c53c72e8bceda, c:\jenkins_agent\workspace\ati-main-win\1824\products\imager\demon\main.cpp:740, main

| $module: ti_demon_vs_38600

Mo, 05/15/2023 - 12:31
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Beiträge: 2
Kommentare: 1727

Hello Manuel.

Welcome to the forum!

Please check the following: 

  1. Verify that there is sufficient disk space available on both the source and destination drives for the backup operation.

  2. Make sure that you have administrative privileges when running Acronis True Image, as it requires certain permissions to perform backup operations.

  3. Check if any antivirus or security software is interfering with the backup process. Temporarily disabling such software or adding exceptions for Acronis True Image may help https://kb.acronis.com/content/36429

  4. Validate the backup file and check if it's corrupt.

  5. Run a CHKDSK and check for disk errors: https://learn.microsoft.com/en-us/windows-server/administration/windows…

  6. As a last alternative re-install the program or start a new backup from the scratch and check if it works.

I would like to tell you that Acronis True Image 2020 unfortunately isn't supported anymore so the aren't any updates.

Please let us know your output.

Thanks in advance!

Mo, 05/15/2023 - 17:29
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