Direkt zum Inhalt

Error Message "no volume available"

Thread needs solution

Hello,

 

we use Acronis True Image 2020 Build 38530. The Backup should go to a 8TB USB-Drive. When the backup ist incremental the backup fails with the errormessage "no volume available" even when the usb-drive is accessable through windows explorer.

When the backup is voll it is working but toes not delete old backups.

The two backups that failed, are incremental backups

regards

 

Anhang Größe
Screenshot 2021-05-27 152501.png 30.34 KB
0 Users found this helpful

Lukas, welcome to these public User Forums.

The starting point to try to understand what is happening for this problem the backup logs are needed.

There is a new MVP Assistant log viewer tool that has now been made available by Acronis via the Community Tools page.. 

If you have Disks & Partitions backups created on ATI 2020 or later using .tibx files, then look in the Backup Worker logs.

If you have Files & Folders backups using .tib files (or Disk backups from earlier versions using .tib files) then look in the Demon logs.

Other logs are shown by the MVP Assistant under the 'Active Logs' heading of the Log Viewer page of the Assistant.

The log files should be zipped to preserve their original file names if sharing in the forums and would need to be less than 3MB in size, otherwise you would need to share the zip file via a Cloud share service such as OneDrive, Dropbox etc.