How to buy True Image 2020 Standard Perpetual licence edition?
I think I must be blind but I can't seem to find any link to purchase True Image 2020 Standard Perpetual licence edition. All I can find is Trial, Advanced or Premium. Can someone point me to the right link?
2019 Nov 30 update. The US page shows as above for the UK
But the Australian page has no standard option.
You are not blind.
I am currently on online chat. I have 2019 perpetual and want to upgrade to 2020 also. The Chat peson says 2020 Standard (Perpetual )is not available in Australia. I find it very rude tha Acronis did not advise Perpetual users or offer a deal.
This is the chat--------------------
Acronis True Image 2020 perpetual license is not available for purchase in Australia.
10:24:04 AM
But Acronis True Image 2020 subscription licenses are avalable
10:24:20 AM
Me
Why was perpetual discontinued?
10:24:53 AM
Minto
I understand the concern. I would like to inform you that this is a management- decision
10:37:07 AM
Me
It would have been courteous for users to have been advised. Goodbye.
Stephen, welcome to these public User Forums.
The simplest way around such strange restrictions would be to buy a perpetual license from either the US or UK sites instead. I just bought a perpetual license for ATI 2020 from the UK site yesterday!
I cannot think of any reason why people in Australia are not being allowed to buy perpetual licenses! That would be a nail in the coffin for me if it happens here in the UK!
Please submit Feedback to Acronis via the tool provided in the ATI GUI to make known your feelings on this decision!
Australia has some differences from most of the world when it comes to copyright law. My guess is that Acronis' lawyers may have decided that it was best not to directly sell perpetual licenses in Australia. I'm not a lawyer, but I can see where these kinds of marketing decisions can be based on local law.
Nothing I am aware of in Australian Copyright law that would differentiate between the sale of perpetual license and subscription licence.
Not Australian retailer stocks ATI 2020 (any version) so effectively it is impossible to but it in Australia.
Not sure how Acronis conduct is consistent with either the Australian Consumer Law or Australian competition law.
Ian
Hello Everyone,
Thanks for asking! Happy to chime in here:
We just finished a six-month pilot of Acronis True Image and got a ton of great feedback. Based on customer requests, we’re going to keep perpetual licenses available throughout the Australia-New Zealand region.
That said, the best way to ensure your protection is kept up-to-date and able to defend against the latest threats to your data, applications, and system is with a subscription to Acronis True Image. While perpetual licenses provide you with patches and hotfixes for your version of Acronis True Image, subscriptions go a step further: enabling you to upgrade to the latest product version and access free 24-hour phone support for the duration of the license.
Plus, subscriptions to Acronis True Image (both Advanced and Premium) include flexible cloud storage and deliver cutting-edge cloud features such as automatic replication of local backups in the cloud, backups of Office 365 accounts (including OneDrive and Outlook.com content), and convenient anywhere access to your files wherever you have an internet connection.
To find out more about the different subscription license options, what each one includes, and how they compare to the perpetual license, click here.
Ekaterina, as much as I appreciate the benefits of subscription licenses, I can confirm that I am not convinced and will not be moving away from using perpetual licenses for Acronis, or other software applications.
Acronis will lose large numbers of home users if they continue to try to remove perpetual licenses and force users to use a subscription model, especially when there are a good number of competitive products that can provide many of the same features without subscription.
I am with Steve on this. I have been avoiding subscriptions in all my software. I also avoid the cloud model. I like to keep things under my own control to the greatest level possible. It gets harder all the time.
I can understand a company's desire to have a predictable revenue stream, but software is not like a magazine (ie, use once).
There are many types of users out there and all should be accommodated... those who take comfort in always being able to have the latest version with access full access to support, and those like me for whom those same things can be sources of worry.
I agree with Bruno and Steve. The advantages of Acronis products over the competitors are not great enough to keep me using the Acronis products. A switch to a subscription model will just prompt me to switch backup products. I assume there are many other Acronis customers that feel the same.
Acronis has already caused dissatisfaction and frustration in the user base by ATI's switch to the .tibx backup scheme: significant bugs, missing function, and the breaking of well established techniques of backup management. Aconis needs to placate users, not alienate more of them by changing its pricing scheme.
Addressing some of the supposed advantages of the ATI subscription:
- While use of the cloud has some value for some users, recovery from the cloud at the network speeds typical for home users really makes the cloud meaningless for many.
- Unless Acronis support via phone is of much higher quality than support available through opening tickets via the web, Acronis support should never be mentioned as a selling point for the subscription model. Dealing with Acronis support is very frustrating; nobody would want to pay for it. (OK. I admit I gave up on Acronis support several years ago and have not dealt with it lately. Maybe it has improved.)
The subscription model works if there are truly useful features and functions available through the subscription. Otherwise, it just drives users to competitors. Acronis may see the subscription as a stable source of revenue, but it gets more money from users upgrading their perpetual licenses than it does from customers that have switched to competitor's products.
I agree with Patrick, Steve and Bruno. It should be user choice when it comes to subscription or perpetual. Different users have different needs, and for some updating every 3 or 4 years may not pose significant risks.
I use Cloud backups as I have relatively fast internet connection (95/35 Mbps) and uncapped data. However, I also back up to NAS and USB HDD.
Glad that Acronis has come to the realisation that it is no good business to dispense with perpetual licences.
Ian
I also agree with Patrick, Steve, Bruno and IanL...
I have never been a subscription customer and tend to shy away from cloud backups of my personal or business data. Onsite and Offsite HDD backups suffice and have worked well for over 2 decades. The real issue is a ROCK SOLID backup solution, easy to use for the novice with extras for the pros and receiving timely updates. I think the last update for TIH 2020 was in November 2019. That is a LONG TIME between updates that appear to be sorely needed with TIH2020.
Regards,
Steve F.
Apparently the word Perpetual is misleading. It means that you have a perpetual license to a single year's version of ATI, NOT that you get annual upgrades to the then-current version year after year without paying any more.
Perpetual in the context of ATI simply means 'Buy once and use it for as long as it works and the version of Windows it is used with supports it."
Upgrades to perpetual versions are available during the period that that version is in support, i.e. normally for 1 year from the date it was released to the general public.
In Australia, True Image perpetual version can be bought from eBay.com.au. How funny is that? :)
Yes, I can confirm the availability on ebay.com.au - you can even find Home 2010 at an exorbitant price.