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need help for download trouble

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As I know, ATI 2020 should be available by going to their Acronis Account page, selecting Products.

 

After that clicking "Downloads" in the Acronis True Image section  I do that and the page hangs flashing three dots.  I've tried several times today, waiting at least 10 minutes in one of the tries.

Is there any way I should try to do the download?

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Welcome to these public User Forums.

The normal process is to first login to your Acronis Account web page.

Find the product you want to download then click on the link for downloads.

As above, the latest ATI 2020 installer downloaded 602 MB immediately when I tested today using FireFox.

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Hi ah yeah

please let me know if you are still unable to download the file, I'll send you a direct download link in PM

Another possibility is that your web browser is blocking the download - Chrome can do this if more than one attempt to download a file from the same site in one session. I had this happen when downloading via my Acronis account until I said it was OK for multiple downloads.

Ian