Rescue media does not recognize my C: or any other drive except my D: (which does not have an OS installed)
Hi everyone,
I had this problem with TI 2014 (https://forum.acronis.com/forum/acronis-true-image-home-forum-older-ver…). When I boot the Acronis TI 2020 Rescue Media and attempt to do a backup offline, only two drives are shown: The D drive (which does not have an OS installed) and my backup drive (H:) which is an external drive for this purpose.
I am at a loss. I have four drives (three internal and one external) and only one internal drive shows up in the offline method. The online method shows all drives. I would appreciate any insight you can offer me.
Kind regards,
Michael


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IanL-S wrote:What "type" of recovery media are you using? With ATI 2020 the best recovery media is "simple" which uses Windows RE which should include all drivers for the PC. If you are using Linux recovery media it may not support more recent hardware, particularly M.2 NVMe or M.2 SATA drives. So, what sort of drives are not being shown?
Ian
Hi Ian,
I am using ATI 2020 rescue/recovery media. I never had this problem before even on my current PC (the one which I am trying to backup). I have three internal drives installed, two M.2 NVMe drives, so only the SATA drive is recognized.
I am not familiar with adding drivers to Windows RE. Do you know of any tutorials I can read? Can this be done for the recovery disk?
Kind regards,
Michael
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Michael, if you use the simple recovery media, it should include all necessary drivers for your computer as it uses the Windows Recovery environment for that computer. M.2 drives, particularly M.2 NVMe drives require special drivers that may not be included in Linux based recovery media.
So, no need for a tutorial, just got to the Acronis tools, select "Rescue media builder" then select Simple and you will be taken through a relatively simple process. It is always best to use USB stick as they are much faster than optical media.
Often for performance reasons, SSD are configured as "raid", even though there is no raid array created. Raid drivers for Intel and AMD motherboards are proprietary and cannot be included in Linux recovery media. The good news is, that using the simple recovery media, these raid drivers will be included. A couple of years ago Intel changed the way in which RAID is configured on the motherboards (RST VMD Controller), and this flummoxes the Acronis rescue media builder. So, if you have this new architecture, the WinRE recovery media will still fail to find the M.2 drives. If so, post back and I will provide a link to a forum thread which explains how to deal with such situations.
Ian
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Hi Ian,
Thanks for all the info. I will certainly try to use an USB flash drive for the recovery media. I will report back for good or bad.
Kind regards,
Michael
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Well, I finally had the time to come back around and attempt to backup my Windows 11 drive offline. This time I used the rescue media on a USB drive and all drives showed up in TI2020.
Thanks for all you help, Ian. The USB did the trick.
Kind regards,
Michael
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Excellent news Michael!
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