True Image fails to read my drive and clone

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I have a bx500 in my Dell Inspiron laptop... normally I auto back up every day using synology to my NAS.

A couple of weeks ago backups started to fail - cause said in (windows 10 logs) it was bad blocks!

Crucial Storage Executive software says its still 100% healthy and chkdsk and sfc etc., can't find anything wrong... though I notice the laptop is slower and hangs a lot . (all the usual temp folders clean and diskclean up stuff and virus scan been done)

So I have purchased a new bx500 but Acronis True image fails on every attempt to clone to this new ssd.

Sticks at stage 4 for several hours about at about 5% complete.

Anyone got any suggestions?

+++

I don’t know how to get support from Acronis as it says I have register product 1st but the software comes with Crucial

Thanks
David

Mo, 12/19/2022 - 09:06
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mvp

David, unfortunately if Acronis is reporting bad blocks from your older Crucial SSD then it is pretty certain that there is an issue there.  CHKDSK will only identify issues with partitions that are allocated a drive letter but your clone or backup will include hidden / system partitions with no drive letter which can be a source of bad blocks!

See KB 2201: Support for OEM Versions of Acronis Products which applies to all OEM versions of ATI supplied with hardware purchases.

Please create an Acronis system report zip file then extract the disks.txt (disk report) from the zip archive and use the File > Upload option to attach it to this forum topic.  This should help identify what the file system error is and lead to how to resolve it.

KB 58820: Acronis True Image: Collecting System Report

KB 1638: Acronis Disk Report

Example of how the disk report shows errors:

DA-API report version 3

          PS         Speed IFace Hs-Bs-Tg Model                     
Num  NT    L9NO  Size FSsize Free FS     Type            Label       ABCHSV Error
---- ----- ---- ----- ----- ----- ------ --------------- ----------- ------ ----------
1-   d(4) GPT   1.8T RAID  0-0-0    ST2000DM006-2DM164 CC26   
                                  MBR                                ------
                                  GPTpri                             -----v
                                  MSresr                             -----v
  -2       --GH  1.8T  1.8T  561G NTFS   07 NTFS, HPFS   2ndVolume.. --e--V
Partition 1-2: file system
  FS:                NTFS
  File System Error 0x70018: MFT bitmap is corrupted.

Run CHKSK H: /F to try to fix the bitmap corruption issue.

Acronis puts an 'e' in column C at the right of the drive / partition with an error, then towards the end of the report gives more details of what the issue is using the partition identifier 1-2.

For your current situation, then I would strongly recommend making a full Disks & Partitions backup of the problem Crucial SSD to an external storage drive.  The backup too may tell you of bad blocks / sectors which you can either manually ignore, or in the Advanced Options for the backup task, tell it to Ignore all errors.

The backup image can be used to recover your OS & applications & data to the new SSD after it has been installed inside the laptop (which is the recommended method) after booting the laptop from Acronis bootable rescue media.

See KB 63226: Acronis True Image 2020: how to create bootable media and KB 59877: Acronis True Image: how to distinguish between UEFI and Legacy BIOS boot modes of Acronis Bootable Media

KB 63295: Acronis True Image 2020: How to restore your computer with WinPE-based or WinRE-based media

See KB 56634: Acronis True Image: how to clone a disk - and review the step by step guide given there.

Note: the first section of the above KB document directs laptop users to KB 2931: How to clone a laptop hard drive - and has the following paragraph:

It is recommended to put the new drive in the laptop first, and connect the old drive via USB. Otherwise you will may not be able to boot from the new cloned drive, as Acronis True Image will apply a bootability fix to the new disk and adjust the boot settings of the target drive to boot from USB. If the new disk is inside the laptop, the boot settings will be automatically adjusted to boot from internal disk. As such, hard disk bays cannot be used for target disks. For example, if you have a target hard disk (i.e. the new disk to which you clone, and from which you intend to boot the machine) in a bay, and not physically inside the laptop, the target hard disk will be unbootable after the cloning.

Mo, 12/19/2022 - 12:37
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Thanks Steve for you speedy and very helpful knowledgeable reply.

I think you are 100% right - the bad blocks must be in the unseen part of the ssd so-to-speak.

Even though cloning was stuck at a few % every attempt, it seems it had miraculously cloned it 100% after all, except for the boot efi thingy.  So I thought I would try installing it anyway and hey presto (after windows did it boot repair thing), it fires up perfectly.

I will, however, certainly try the things you have suggested as I would ideally like to return the old drive as still under warranty.  Pity Crucial are so funny about not sending out a replacement ssd, till they get the old one back – hence had to purchase a new one.

Thanks again for you excellent help...very happy not to have to reinstall from scratch :-)

PS. I have a 2nd forum post re: downloading and loggin in problem. But (to be clear) they are issues i have from a different laptop... but annoying all the same

David

 

Mo, 12/19/2022 - 16:43
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