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Why does full system restore have to be so hard???

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I’m finally using Acronis for what I bought it for: to restore my entire system after a complete loss of a hard drive.

First of all, the “bootable recovery media” is nothing of the sort. My laptop simply refused to boot from it.

So I’ve had to install Windows 10 on my new disk, followed by downloading and installing (and activating) Acronis.

But now, rather than just being able to restore my full system backup from the external drive it is on, I have to “mount” the disk, then select to recover it, and at the time of typing this I’ve spent 5 hours looking at a message saying “Loading Backup Content”.

Am I doing something wrong, or is this software really as unfit for purpose as it seems?

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Jonathan, welcome to these public User Forums.

Sorry to hear that you have been having problems after losing you hard drive.

Doing any restore of the Windows OS to a new disk drive should only be done when booting from the Acronis Rescue Media, and not from within a new install of Windows, which would be wiped out as part of such a recovery.

What make / model of laptop do you have here?

What type of Acronis rescue media have you been trying to boot from?

How does your Windows 10 OS boot from the BIOS?  Please run the command: msinfo32 from Windows and check the value for BIOS mode shown in the report right panel.  This will probably be shown as UEFI for most modern computers.  This is important as this is also how the Acronis rescue media must be booted.

KB 59877: Acronis True Image: how to distinguish between UEFI and Legacy BIOS boot modes of Acronis Bootable Media

KB 63226: Acronis True Image 2020: how to create bootable media

Once you are able to get your laptop to boot from the rescue media, the following documents will help you to recover back to the state it was in when the most recent backup was created.

KB 63295: Acronis True Image 2020: How to restore your computer with WinPE-based or WinRE-based media

When doing the restore of your backup, this needs to be done as a Disk & Partition restore and at the top Disk selection level.

Please see forum topic: [How to] recover an entire disk backup - and in particular the attached PDF document which shows a step-by-step tutorial for doing this type of recovery / restore.

the “bootable recovery media” is nothing of the sort. My laptop simply refused to boot from it

What happened when you tried to boot?  Did BIOS say there was no bootable device?  Did you computer go through POST and then just hang?  Something else?