Acronis Backups fail after installing a new router
After installing a new router, my Acronis 2021 backups are failing with this error message
"The backup cannot be started. Ensure that folder '\\NAS_01.HOME\e6430\' is accessable.
Edit connection settings. Check for a solution."
When editing connection settings, the additional message occurs
"Authentication settings
Path \\nas_01.home\e6430
User name
_______
Password
____________"
Followed by
"Result: Connection failed
The network share is inaccessable.
More information about this error and solutions may be available online in the Acronis Knowledge Base.
To access the online resource manually, enter the event code at: https://kb.acronis.com/errorcode/
Event code: 0x00040030+0x0000FFF0+0x80070035"
I am certain that the network share "\\nas_01.home\e6430" is invalid;
It should be "\\nas_01\e6430" -- the same as what shows in Windows Explorer for that folder on my NAS
I could edit the .TIS file to have "\\nas_01\e6430" instead of "nas_01.home\e6430"
Would that be the correct solution?
Martin, with ATI 2021 turning off AAP still does not allow .tib.tis files to be edited / saved because Acronis still keep some part of AAP active!
Modifying the .tib.tis file may not resolve this issue given the change in network hardware due to other places where ATI stores information about connections.
What you can do is to use the Delete option for the task, electing to only remove the settings for the task.
Next, use the 'Add existing backup' option to select the most recent file for the task from the new network location, providing any credentials that are needed, then use the 'Reconfigure' button to set the various task options along with setting the Source.
See Acronis True Image 2016: Troubleshooting Issues Related To NAS Credentials | Knowledge Base for details of where connections / credentials data is stored.
"See Acronis True Image 2016: Troubleshooting Issues Related To NAS Credentials | Knowledge Base for details of where connections / credentials data is stored."
Yes, I had already checked that ... and the registry had credentials for both \\nas_01\e6430 and nas_01.home\e6430
Yes, Delete and add back worked
It took less than 5 minutes to backup 4GBy
THANKS!
Additional information
The delete settings followed by add existing backup worked as expected and backup now also worked
However, the new backup settings were quite different from the original settings
The next backup would have taken place at the same time of day as the reconfiguration instead of at midnight
Automatic cleanup was wrong
Performance was set to low instead of normal
Removing a backup task and then adding it back requires reconfiguration of the task settings. This is expected behavior.