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Failing to uninstall

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Hi, I had recently restored an Acronis backup a while ago after having problems restoring that backup. I was able to restore that backup but began running into another annoying problem. I am unable to unistall the program at all.

I can go into apps and features to remove it as the program shows up but whenever I do it, the survey opens in my browser but explorer.exe restarts and this shows up when I view the details of the failed uninstall:

Product:    Acronis True Image 2021
Build:    35860
Date:    26/02/2021
Time:    7:57:03 PM
More info:    Acronis Knowledge Base
Error details:    The parameters are not valid.

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I have tried to reinstall the program and use a program uninstaller but those have failed so I am wondering if there is a solution?

0 Users found this helpful

Tasha, if you have tried uninstalling ATI 2021 via the Windows Control Panel option and an uninstaller app, then download the Acronis Cleanup tool from the link in my signature and use this to remove the program, then do a Windows restart to complete the action.