More than a little confused about my "TI Advanced" and "TI 2021" accounts .
I updated from TI 2019 to TI 2021 for my two Windows 10 PCs as soon as it was available, then in April, I decided to upgrade to TI Advanced to take advantage of remote backups.
When I subscribed to TI Advanced, I received a new license, but was never asked to enter it. The first time I started TI after the upgrade, I found that I was in "Advanced" mode with the ability to do remote backups. I've been doing local backups and remote backups with no problem since April.
Yesterday I decided to finally start backing up my laptop, so I added that device to my TI 2021 account. Very much to my surprise, I found that the device was actually running TI Advanced and was able to do remote backups of my laptop.
The real confusion comes when I look at my "Account."
In "Products" it shows "TI Advanced" with just one PC, which is my LAPTOP. It also shows that I have licenses for two more PCs.
The Products display doesn't show any detailed information about the TI 2021 account, so I don't know which PCs it thinks are active on it.
In summary, I have THREE PCs doing local and remote backups, while the account is showing that I'm only using one of the three licenses for remote backups.
What's going on here?


- Anmelden, um Kommentare verfassen zu können
Judging from the invoice, the move to TI Advanced appears to have been handled as a new subscription, with a new product key, links to download the software and a one-year expiration date.
The software I downloaded was actually the same TI 2021 that I'd been using, and when I installed it I was never asked to use the new product key and I was immediately able to use the new cloud features of TI Advanced on the two PCs already active in TI 2021.
It was only when I activated my laptop that things got weird.
- Anmelden, um Kommentare verfassen zu können