Direkt zum Inhalt

True Image 2020 and 2021 Win PE edition freezing after selecting a backup

Thread needs solution

Hello,

I've been using acronis for over a year recently this behaviour has started. I boot up acronis using a usb sometimes it freezes right after pressing 1 to load the program and it always freezes when i select a backup from a sata hard drive i have 3 sata hard drives. Tried disconnecting them limiting to 1 but still didn't work. I also tried moving backups to a different harddrive, didn't work. I verified backups' integrity and its fine. I also tried a different usb stick, didn't work. I checked all three drives for errors and their smart status all read healthy. I require your assistance.

0 Users found this helpful

Welcome to these public User Forums.

Have you tried recreating the WinPE rescue media from ATI 2020 or 2021 installed on the PC where you are using it?

Which option are you using when creating the WinPE media?

Simple:  created based on your Windows Recovery Environment for WinPE media.
Advanced: created based on Windows ADK (or AIK for earlier OS versions) - WinPE media.

I am not aware of any general issues of the type you have described in this topic?

The fact that you press 1 to load the program tells me you are using Linux based recovery media not WinPE.

Guys, thanks for suggestions. I'll try it out. I disconnected all the sata hard drives, moved the backup to an ssd and it fixed it. but it kinda ruins the purpose to remove the drives.