Acronis support on IBM servers

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Hello,

Here at my company we have a license for Acronis True Image Enterprise Server 9.1 build 3854. I have tried using the Acronis boot CD with Universal Restore to push some images on some new IBM servers and the CD hangs at boot even with the quiet acpi=off noapic syntax.
The IBM servers are as follows: IBM System x3650 M2 MT: 7947and IBM System x3850 MT: 7233
I figured these servers are new hardware that are no supported with the version we have so I have downloaded the 2 weeks trial for Acronis True Image Echo Enterprise Server with Universal Retore build 8353 and Acronis Backup and Restore 10 and I experience the same EXACT behaviour.
I have also created an Acronis BartPE bootable CD but it still doesn’t recognize the SAS controller and network adapter driver even though I copied them on the disk.
My question is: Does Acronis Universal Restore CD have driver support for the latest IBM servers?
My company plans to upgrade to the latest Acronis Enterprise product but since trial version it’s not working we are kind of stuck. Can any of you assist me ?
I tried to submit a support call on your website but it’s not user friendly and I wasn’t able to , it was just looping around.

Di, 10/27/2009 - 19:02
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Hello Conofrei,

I will do my best to solve the issue you experience but can you first clarify the exact model and vendor of the SAS controller? If it’s LSI M1064E MegaRAID SAS then follow this KB article to solve the issue.

As workaround you can create BartPE Media with Acronis Universal Restore in order to add the necessary drivers. Check the above mentioned KB article for more details.

I would also recommend you download ISO image of Acronis bootable disc from your account. Please download ISO image based on ISOLinux from your account under Registered Products and create Acronis bootable disc using third-party software. ISOLINUX Bootable Media is usually more up to date than the Acronis Loader one. This is due to the fact a new version of Acronis Bootable Media is uploaded to the website more frequently than regular product updates are released.

ISOLINUX Bootable Media has several boot parameters that may help overcome possible issues with booting. You can also set a specific VGA resolution in the ISOLINUX media if there an issue with the Graphical User Interface (GUI). Check the following KB article for more details.

Let us know if the issue persists.

So, 11/08/2009 - 09:05
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When I click on the FIRST KB article link to fix this problem I get access denied what is the deal? Please send me the article to - as I need a solution to this problem.

Fr, 07/02/2010 - 14:30
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Hello Robert!

Welcome to our Forum, we're glad you joined us! I completely understand your concern and will be glad to help you.

Thank you for reporting about the issue with KB link! Currently this article is updated, so no-one except Administrator has access to it. However I'm happy to say that it doesn't affect resolution of the issue:

I'm glad to inform you that currently you can download an updated bootable media directly from your account. All you need to do is to burn it onto the CD and boot your machine from it.

Could you please try this solution and let me know the results? 

Should the issue persist - please, let me know, I will find another solution.

Mi, 07/07/2010 - 16:28
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Yana, can you please send me this article too (or enable me to access the link?)

Best,
Tomislav Bronzin
Microsoft Regional Director & MVP

So, 07/25/2010 - 09:09
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Hello Tomislav,

Thank you for posting and I would like to welcome you to our forum. I will definitely help you with this issue.

I am very sorry for the inconvenience, but at the moment this link is unavailable. However, most likely the problem you are experiencing is related to the same hardware and our bootable media.

I am very positive that our latest bootable media which you can download from your Acronis-web account fixes the issue. If not, please submit a support request with the Acronis Linux report so that we can resolve it for you.

Please let me know if you have additional questions.

Thank you.

Mo, 07/26/2010 - 17:56
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How do I get access to this article as well?
I have the same issue and am at wits end.....

http://kb.acronis.com/content/1696

Thanks,
Gary

Do, 10/28/2010 - 13:34
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Hello Gary,

Thank you very much for your post. I will definitely help you.

This article is no longer valid because this issue has been resolved in the latest build of our software including the bootable media.

You can download the bootable media from your Acronis web-account. If you have additional questions, please let me know.

Thank you.

Fr, 10/29/2010 - 09:31
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