Cant uninstall True Image Echo Server from 2008 server R2
I installed my copy of TIES onto a server but Windows gave me an incompatability warning and refused to load it.
Accepting this I tried to uninstall TIES but it refuses to uninstall even when I use the manual remove utility.
I enclose a pdf of the manual remove utility in action, lots of error messages. Also of the screen in which I try to uninstall the program in control panel but after this screen nothing happens.
Hello Edward,
Thank you for posting. I will definitely resolve this issue for you.
If I am not mistaken, your screenshot shows Windows 2008 R2. Acronis True Image Echo does not support this OS, you can check this list of supported OSes.
You can try the following manual uninstallation instructions since the clean-up utility is not working either:
Please use the below instructions to manually uninstall the product:
1. Remove Acronis Secure Zone
2. Remove Acronis True Image Backup Archive Explorer
3. Remove Acronis SnapAPI drivers
4. Unregister Scheduler Service:
Download Acronis Scheduler Manager (http://download.acronis.com/support/schedmgr.exe), run it (double-click on it) and execute the below commands:
* service stop
* service uninstall
* exit
5. Open Windows Task Manager and stop the TrueImageMonitor.exe process
6. Run regedit and delete the following registry keys:
HKEY_LOCAL_MACHINE\SOFTWARE\Acronis
HKEY_CURRENT_USER\Software\Acronis
HKEY_CLASSES_ROOT\.tib
HKEY_CLASSES_ROOT\.tis
HKEY_CLASSES_ROOT\tibfile
HKEY_CLASSES_ROOT\tisfile
7. Delete TrueImageMonitor.exe value from:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Delete \Program Files\Acronis folder
Delete \Program Files\Common Files\Acronis folder
Delete \Documents and Settings\All Users\Application Data\Acronis folder
Delete \WINDOWS\system32\autoprnt.exe if it exists
Delete shortcuts from Desktop and Start menu
8. Reboot the computer
If you need additional help, please let me know.
Thank you.
Hi,
I'm in a similar situation, I've installed Acronis True Image Echo Enterprise Server (9.7) on a Windows Server 2008 R2 (x64) and now I cannot uninstall it. It fails to uninstall.
I've tried to:
- repair the installation, and uninstall - not uninstalling
- tried to upgrade to Acronis Backup and Recovery 11 - fails at unintalling the True Image Echo, and stops there.
- i've tried the KB 4117: Acronis True Image Echo Cleanup Utility, the utility fails to uninstall the product.
- i've tried to manually uninstall the application with the steps from this post: http://forum.acronis.com/forum/19350 - but the software is still listed in Add Remove programs, and I cannot install the Acronis Backup and Recovery 11, as it detects the 9.7 Version.
Do you have any advice, before evaluating the last option to reinstall the Server OS?
Thank you,
Hello Marius,
Thank you for your post. I will do my best to assist you.
Since you have exhausted all the available workarounds I would recommend to contact our Support team directly and resolve this issue via a remote session.
Please let me know if you have additional questions.
Thank you.
hi,
I want to find out which version is the best for windows server 2008 r2 , I have 9.5.8039 which is not compatible for 2008 R2 .
thank you
Hello Ali,
Thank you for posting and welcome to our forum. I will certainly help you with your question.
Acronis True Image Echo products do not support Windows 2008 R2.
We have a newer version called Acronis Backup and Recovery 11 which supports Windows Server 2008 - Standard, Enterprise, Small Business Server editions (x86, x64).
You can always download a trial version from here and we have additional information regarding Acronis Backup and Recovery 11 which you can check from this link.
Please let me know if you have additional questions.
Thank you.
Thank you very much Anton for your kind respond ;-)
I have installed the new version and every thing is good .
thumbs UP buddy ;-)