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2 computers, 2 programs?

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I bought Acronis Trrue Image for my desktop. Later I bought the program again with another key given for my wife's laptop. My computer crashed. I reinstalled all programs but made the mistake of installing my wife's Acronis rather than mine. Once I brought it up, a message told me I could only have it on one. So, I made it the program for my desktop. Then I upgraded to Premium and installed it. But, it didn't. Now I want to put the other program on my wife's laptop, but don't want to waste my time if I get an error message when I bring it up even though I enter the other key. I've tried to find a way to chat with Acronis about this problem by I keep being taken in a circle with no results.

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If you registered your original key at www.acronis.com you can retrieve that key from your account. The same for the second copy you bought. Uninstall from your desktop and re-install using the correct key for your desktop.