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29014: Acronis Backup & Recovery error win 7 won't backup

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I have an error message as shown:-
29014: Acronis Backup & Recovery 11: Backup Fails with "Failed to read the snapshot" and 0x0010C45A+0x0000FFF0

Checked the help database and article http://kb.acronis.com/content/29014 and says VSS error but the option for changing to Acronis VSS does not exist undr win 7
How do i overcome this error ?

Brian

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Brian,

Better post this in the Backup and Recovery forum. There can be several reasons why the snapshot would not be read. Basic troubleshooting starts with running chkdsk X: /r where X: is each partition being backed up. If your disk manufacturer has some diagnostics software, even better to use this tool.

Yep did that and it seemed to work afterwards, there were a few sectors which were repaired. It is disappointing that the Acronis software diesn't provide something a bit more meaningful that an obscure error message.