Account Credentials not accepted for Syncronization

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I am trying to bring up the Synchronization tab and it wants my account credentials. I enter the email and password that I use to get into my account. It will show "Logging in, Please wait" then come right back to the Enter your Acronis account credentials screen. If I intentionally enter a bad password, it will come back with the email or password is incorrect. I have been in the synchronization tab before, only once, to setup a local file sync. Have not been able to get in since. Thanks for any help.

Mi, 01/16/2013 - 02:12
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mvp

Is it possible that ATI cannot store the credentials because you might not be an admin, or you have security settings that you have modified?

If not, I would try an uninstall/reinstall.

Mi, 01/16/2013 - 07:32
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Same issue here. Will try the uninstall/reinstall you suggest.

Update Jan. 18, 2013:
Uninstalling/reinstalling didn't work. I still can't get in the sync tab with my Acronis account credentials. Running TrueImage as administrator also doesn't work. I'd like to delete the local sync I had set up but can't get back in!

Fr, 01/18/2013 - 19:11
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Same thing happening for me. Spent about 45 minutes online with tech support. The only way to access the sync tab (or login) is to create a new account each time. It works for one time only, then cannot be used again. Can't we just turn this "protection" off if doing a local sync? Why is it required if not using the Cloud sync function? Help!

Mo, 01/28/2013 - 02:57
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