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Acronis 2011 Rescue Disk unable to create image from a HP ProBook 6455b Notebook

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I'm unable to create a .tib image from a new HP ProBook 6455b Notebook with the Acronis 2011 Rescue Disk. I keep getting "an error occured while writing to the file". I noticed the hard drive led never lights up while acronis is trying to create the .tib file. Acronis is able to create an empty file with the correct file name. I've tried this on 2 different network shares. Is there any logging facility on the rescue CD? It appears Acronis is having trouble accessing the data on the drive, but I am able to browse the drive using the different tools in Acronis. Could there be some security feature on the laptop locking out access to the MBR? The OS is the original Windows 7 Professional 32 bit.

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Kevin,

So that we can take this off the table, you know that the partitions letters are different in ATI on CD versus in Windows. Look at labels to make sure, not drive letters.
Other things to check out are security settings on the network share.

You can check in your BIOS that you don't have some security setting involved with your main boot disk, but that shouldn't get in the way of ATI.

Try to create a backup on some attached USB disk. If you can, we will know this is a networking issue. That wouldn't be surprising from the boot CD, but that shouldn't be an issue if you backup from Windows.

After hitting ctrl+alt+F2 and running cat /var/log/messages, I found this in the log file - cifs vfs: unexpected lookup error -112. Which was shortly followed by a kernel crash. It appears Acronis is having trouble with the on-board NIC, or the NIC could be failing. I'm going to try to format an external usb drive with FAT32 (NTFS won't mount) and try the image creation again. Pat, you mentioned the drive mapping. I can tell the drive letters are out of place. How would this be resolved when imaging to another laptop (which I need to do, also)? Thanks.

It appears the NIC driver was the problem. I was able to create an .tib image on an external drive. The drive was using FAT32, so the image was broken up into 4 GB chunks, which is ok. For information the NIC interface is a Marvell Yukon 88E8059 PCI-E Gigabit Ethernet Controller.

Good way to verify this is a network issue. Your first option is to downloable the latest bootable media from your Acronis account and see if the drivers work better with that version.
If not, you coud go the way of creating a BartPE disk (requires XP installation files) or a WinPE disk (requires the Acronis Plus Pack). These will include the windows drivers.