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Acronis 2012 home w plus pac won't open

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Acronis 2012 will not open. Windows 7 64 professional. I did notice that when I backed up yestersday the computer did not turn off as instructed.

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Open task manager to see if you have any instances of trueimage.exe running under the processes tab. If you do end task on each one of them, then try starting True Image again.

Followed your instructions and it worked. Is there anything else I can do to prevent this from happening again? Thanks for your help

Be sure to use the lastest build (7133). This problem happens to some folks, but I have seen no permanent solution. You can try opening the 2012 installer you used to install your current copy and run a "repair" install to see if it helps.

James