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ACRONIS 2014 STOPPED RESPONDING

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Yesterday while running a backup the screen froze and the keyboard and mouse became inoperative. Had to switch off the laptop by keeping the power button pressed as nothing else will work.
Any help and advice please.
Thanks

Anhang Größe
acronis_stopped_responding.jpg 97.58 KB
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Hello Krishen,

thank you for your posting!

I've created a support case for you so that one of our support professionals can help you with investigation.

Thank you.