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Acronis Clone Disc external usb hd to External usb hd Destination disc grayed out.

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Trying to clone an 500gb external hd disc to a larger 3tb external hard disc. Acronis wont let me select the new 3tb disc as its grayed out. Dis the disc check & it showed basic so why cant I select the new external hd? Searched & still cant find any answer's. I purchased Acronis just for this purpose. Any help is greatly appreciated.

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Try using the TI Recovery media and see if you get the same result?
If one or more of the disks is GPT, there is currently a problem with this new release and GPT disks are not seen. A hot fix is due soon.

you can also contact support directly via LIVE CHAT. Direct support is valid if with the first 30 days of purchase.