Acronis does not see 2T external sata drive

You might try:
Your registration page offers a "bootble media" file for download. This is an alternate Rescue CD with different drivers. Download this and burn it to CD as an Rescue CD. It has all the same feature of the Rescue CD created from within Windows.

Within my signature index below or along left margin, click on item 2-F and 2-G of the index for more info.

GroverH,
THANK YOU !! You had the best, most straightforward answer on this topic. I have spent the better part of the day trying to get this to work. Ridiculous.

I have a laptop, and backed up images using Acronis True Image Home ATIH 2009 to my NAS thinking I could always restore them. When I really needed the restore to work, it went kaput!

At first I was getting a strange error that told me I had to reboot for the restore to work, over and over again.

So, I just reinstalled windows fresh + acronis onto the laptop, hoping that there was something wrong with the installed version and maybe a fresh install would work. I created the boot cd like I did before and tried that again. Nope, nothing, nada, no luck.

At that time, I noticed I could see my *.tib files over my FTP connection when booting normal and running the fresh windows install. However, when I used the rescue CD, I could not see anything on the FTP connection.

My next search on the forum turned up your explanation here, that there is another boot CD that has network drivers in it. Well, ya... of course we need those... So I downloaded and burned the ISO image that Acronis stores for me on the acronis website (My account -> My Products & Downloads). I burned the ISO image using normal Windows 7 burning tool (just inserted a blank CD & windows asked what file to burn).

I booted with that CD instead of the CD I created with ATIH (which seems like a waste CD), and bingo! FINALLY, I can see the *.tib files on the network!

Anyway, that is the long way around of saying thank you for taking the time to add real value to this forum. I am restoring now (crossing my fingers the next 1 hour proves fruitful).

BTW: I have seen some of your other posts, and they are GREAT !
Acronis should give you a lifetime subscription to all their software FOR FREE because of all the help you have given people. You support is on par, if not better, than all the Acronis responses to this same issue.

THANK YOU !!!

After all that, the darn thing did not work :(

The restore was about 1/2 way done restoring when I wrote the prior and I went to bed. I woke up to see "FAILED" message. Index Corrupted.

I'm throwing in the towel on this restore and just going to rebuild from scratch. I'd be done by now if I did this to begin with.

So, in short - I'm bowing out of Acronis. It did not save me when I needed it most :(

johnh,
A couple options still remain.
Acronis will provide users direct support on recovery issues. Log into  support forum and fill out a request and advise that the issue is Recovery. This can also be done via the Live Chat link.

This issue could be a network issue. Any chance of connecting the external direct to the computer and retry?

Sometimes the connection to USB can be very tricky.
If desktop, connect to a rear connector.
Do not use a hub, connect direct.
Use a different usb cable.
If usb3, connect via usb2.
Try powering/connecting the external at different times such as both before and after you have selected the TI menu option.
Try connecting after the program has started.
Often times I have found that I had to power up first and then after the program s started, I input the usb cable.

Thank you for the nice comments. The user appreciation is what keeps me posting attempting to help.

The issue here may not be specifically the 2 tb external but could be any external as connected to the network. This is why I think your best shot is a direct connect from external to the disk being recovered and not having the network involved.

What type computer and OS is involved? (Laptop Win 7)

One additional option remains

Sign up the the 2014 trial version and then register the provided serial.

After registration, then revisit you Acronis Download page and download only the ISO bootable media file.

After downloading only the ISO file, as yolu are using Win 7, then RIGHT click on the ISO file and choose the OPEN WITH option and then choose the "Windows Disk Image Burner" to burn the iso onto a new blank CD. This will provide a 2014 Recovery CD for use as Recovery.

If the backup image was created via the 2009 version which does not support Win 7, this might also be an issue.

I wish I could assist more.  Good luck.