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Acronis doesn't detect any harddisk on a new HP Z420

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We received 2 HP Z420 workstations and tried using Acronis 9 and Acronis 2010 to create a backup. But it couldn't detect any harddisk on the system. Is there any workaround we are unaware of? Or should we get Acronis 2012? The motherboards use a Intel chipset C602 and a Nuvoton controller for additional SATA ports.

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Has anyone solved this problem? I am having the same issue and have tried Acronis 2009 and 2013 with no luck!

Greetings,

If your connected devices on the controllers cannot be detected using standard boot media (recommend that you test with ATI 2012/2013) then your only other option is to create a WinPE Boot CD that contains the storage controller drivers specific to your hardware.