Acronis Error Screen: acronis: insmod: error inserting '/lib/modules/acpiphp.ko' : -1 No such device

Can anyonw help me on this ... how do i email support or do they only have this forum ...

Hello

It is the same thing for me

Computer DELL XPS 435

I did not have this problem with the version Home 2009

Solution?

Loading, please wait... acronis: insmod: error inserting '/lib/modules/acpiphp.ho': -1 No such device : No such device acronis: cannot open module 'st' : no such file or directory

Hello Billa and Denimal,

I understand the question and will do everything possible from my side to give you a clear explanation.

Please download ISO image based on ISOLinux from your account under Registered Products and create Acronis bootable disc using third-party software. ISOLINUX Bootable Media is usually more up to date than the Acronis Loader one. This is due to the fact a new version of Acronis Bootable Media is uploaded to the website more frequently than regular product updates are released.

ISOLINUX Bootable Media has several boot parameters that may help overcome possible issues with booting. You can also set a specific VGA resolution in the ISOLINUX media if there an issue with the Graphical User Interface (GUI). Check the following article for more details

You can download the latest build from your account under registered products.

Billa and Denimal I have also sent you ISO images of Acronis rescue media via PM in case you experience some troubles downloading it from your accounts.

Let me know if you need further assistance.

Thank you.

Hi

I have the same issue. Can I have the updated media please?

Thanks

I'm having the same problem. I was on live chat support with a guy from Acronis Friday afternoon who had me download the file
"TrueImage_6053aur_multiparam_Standard_english_il.iso" ...I burned it to a CD, booted and got the exact same error.
I have a HighPoint RocketRaid 1740 SATA controller in an older HP xw6000 workstation (dual Xeon proc). I originally had 2 WD 80GB disks in a RAID_0 config on the controller, but I thought maybe that config was confusing TI2010, so I wiped it all out and reinstalled Win7 on a single disk....same error.

I could more easily understand having a problem if I had bleeding edge gear here, but the PC is at least 5 years old, and the card came out in 2006. I had a Promise RAID card in the box previously, and TrueImage v10 worked fine. Ay yi yyi......

Are you getting this message after using the rescue CD or have you installed the Acronis Start Up Manager with the F11 on boot option?

is the rescue CD what you call the "TrueImage_6053aur_multiparam_Standard_english_il.iso" that I downloaded? I get the error after booting with that CD or with the bootable rescue media that I created when I installed TI 2010 a few weeks back.
I'm not familiar with the Start Up Manager. I have used F11 before to insert bootup switches. The "TrueImage_6053aur_multiparam_Standard_english_il.iso" looks like it has all the switches 'built in' via the numbered options (#3 is acpi=off no_acpi, #4 is the same without quiet, etc), so I'm not sure if that answers your question. I've tried all the options on the CD (#1 -#6) with different results, but the final result is that none will let TI start and see my hard drive so I can image it.
Thanks for taking time to help!

Referring to the image in post #1 which shows errors.

Are these messages on the screen not simply informational messages that is indicating the the boot program did not find any of these items as it was going through a big list of items to find.

The boot CD is generic and not specific to users computer. Thus, the program goes looking for a list of items. For those it finds, it provides drivers for. For those not found on the list because the item does not exist, it outputs an informational message as shown on the screen. Thus it is information and not really an error message.

Or, am I wrong in my understanding?

I had this same problem lastnight. Plugging in a ps2 keyboard got it to restore.
Hope this helps somebody.

I too am here because I am now getting the same error message on a 4 yr old dell inspiron laptop running an up-to-date XP SP3+ system. I created a bootable cd from my downloaded Acronis 2010 software. Never noticed this in Home TI 11 or Home 2009. Its now a bit unnerving to get this error when trying to recover a primary hard drive from total meltdown. Not sure what approach is needed to correct this for my situation. Any further help/solution will be appreciated...

Yhea - followed the provided Acronis support advice and created adownload .ISO Bootable Media disk. It works better but still get a (too) rapid error flash by. Will look further and deeper for a solution to this newer error regarding "bin"......

Several hours later, countless pages of Acronis forum KB-style pages (starting with http://kb.acronis.com/content/5415), a whopping 1.5GB download of WAIK (to achieve functionality I was led to believe was *in the box I purchsaed*!), a stack of CD coasters, and STILL no joy.
I've burned AcronisMedia.ISOs, I've created WIMs, I customized said ISOs and WIMs.....some will boot into WinPE only to stop with this dialog box: "Acronis True Image Home has not found any hard disk drive." Others die before Windows ever loads.
I've been a fan and evangelist for this product since v6 several years ago, encouraging friends, family and coworkers to purchase it along the way. Now I guess I'll have to start shopping for a new product. Bodgy, I appreciate your efforts, sir, but it's a like a drop of water in the sea. The email and chat venues for Acronis tech support are infinitely disappointing, from simple confusion on the technicians' part all the way to outright prevarication from some of the tech guys.
A sad state of affairs, indeed.

Ditto, Ditto, Ditto.

I install TI 2010 Home, with the exact same problems on Win7-64 on a new HP with i5-750 processor 8gb RAM.

THe one product that does work perfectly with no issues is Active@ Disk Image from Lsoft technologies. I have imaged and restored XP, VIsta, Win7-64, with RAID1 on many machines without a single problem, and it can put the product on a USB stick with a single click!

Acronis should get its act together.

The only reason I keep trying their product, is that it looks good on paper, and would like to believe in the ability to restore to another PC, which they claim now, and keep hoping it would really work. Symantec products work, but their consumer support is non-existant.

Regular drive imaging of the OS is the only thing that will save you when Windows gets infected or corrupted. I have had to restore my C drive ( I keep all my data OFF the OS drive on another drive!) at last 4 times this year, for various reasons, mostly Media Center stopping to work with my TV tuner.

So you would think Acronis would see the real opportunity here, and architect the product so that these issues don't come up. The notion that the Linux ISO has more drivers and the commerical product your buy on the site doesn't, shows that the product is not well architected.

Acronis please pay attention!

Steve,

You definitely shouldn't be gettinga Linux files sytem error message with the WAIK/PE version as that should be running not only either VistaPE or W7PE but the Windows version of TI not the Linux version.

The WAIK versions should have picked up all the current drivers, so should only fail with that SNAPAPI error if your standard Windows install displays that error.

Ditto / Yes to Steve and Sol,
Home True Image 11 was a great reliable product. Now the product has grown more problematic and less reassuring and comforting as features and functions have been added. I am loosing trust and will not recommend and trumpet it to my friends and colleagues any further unless these and other minor glitches/problems within the product get turned around.

Bodgy--
I don't get the Linux errors (error inserting ‘/lib/modules/acpiphp.ko’, etc) booting from the WinPE CD. I understand that is not *nix but a mini-Windows OS that's booting.
I know it *should* work and it's entirely possible that I've done something wrong or left a step or two out; a coworker had a similar issue and the WinPE WIM process worked for him. But I followed the steps in the forum articles and couldn't make it work for me.

Bodgy--
I don't get the Linux errors (error inserting ‘/lib/modules/acpiphp.ko’, etc) booting from the WinPE CD. I understand that is not *nix but a mini-Windows OS that's booting.
I know it *should* work and it's entirely possible that I've done something wrong or left a step or two out; a coworker had a similar issue and the WinPE WIM process worked for him. But I followed the steps in the forum articles and couldn't make it work for me.

Excuse me for my bad english,
I am french

I have the same problem on my computor
have you resolved your probleme with Acronis boot?

Jean Fuffa

For the problems of mouse you can download the file ISO it is Cd of boot which functions
with mouse

fichier joint ou ici http://dl.free.fr/v5b7iMWw6

Excuse me I made a mistake ,
My problem is different from Billa

This happens when the pc reboots to restore my main system drive.
Error message is
Acronis
Loading, please wait...
/bin/ipwatchd: error while loading share libraries: libpcap.so.0.9.4: cannot open shared object file: no such file or directory

Hello Jean,

I'll do my best to help you.

However, could you please try to download the latest ISO image from your account and check if the issue still persists? The thing is that we've just updated the ISO images and included some new hardware drivers and the newest Linux kernel.

1. Log in to your account (if you do not have one, you will need to create it);
2. Once logged in, click My Products & Downloads:

   

3. Scroll down to the registered product and click Bootable Media:

   

4. Click Download:

   

5. Acronis Bootable Media will be downloaded as an ISO file. See Burning an ISO Image.

We are looking forward to hearing back from you at your earliest convenience.

Thank you.

So I go to recover for the first time in well over a year (Acronis user since True Image 8). And I get this device not found error.
From the thread it appeared that my wireless mouse might be the culprit, it is not. A corded mouse produced the same error.
I have 2010 build 6053 installed. Apparently I had some issue with 2011 as I must have uninstalled it. I don't recall the issue any longer.
None of my 2011 boot cds will boot. My 2010 boot cd boots but fails with the recovery.
The 2011 iso image I downloaded yesterday will not boot.
My downloads section does not have me listed as a 2010 owner but as a 2008, 2009, 2011 owner.
I downloaded the 2011 upgrade and tried to install that. I get the message that the software installed (2010 build 6053) is newer than the software (2011 build 8101) I'm trying to install.

So, three out of three complete failures for Acronis to recover my C drive to it's previous state. I was able to fix my problem (MS Office issue).

Let's try and resolve this issue so I don't have to go find a new product.

Ilya wrote:

Hello Jean,

I'll do my best to help you.

However, could you please try to download the latest ISO image from your account and check if the issue still persists? The thing is that we've just updated the ISO images and included some new hardware drivers and the newest Linux kernel.

And that helps me too, Ilya !
The way to these actual ISO files is not easy to find.
But the image works. Fine..

Thank you

Do you have a (BIOS) hard drive password on the drive you are trying to clone / restore?