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Acronis Loader loads to splash screen but then will not run recovery program

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Dell XPS 15z
Window 7X64
Acronis TIH 2012, latest build

My disk crashed. I had previously created an Acronis bootable recovery environment on a USB stick.

I have the BIOS set to favor the USB stick on start up. I start the computer. The Acronis recovery environment loads to the splash screen. I then click on ATIH button. Error message comes up saying "Cannot run program. Click on Enter" I click on Enter. Error message come up saying "Cannot load ramdisk. Click on Enter". I click on Enter. Error message comes up saying "Cannot load Linux kernal. Click on enter". I click on Enter. Acronis reloads splash screen.

I have a validated image of the crashed disk that is about 2 weeks old but I cannot see how I can get to it unless the recover program will run.

Any help will be greatly appreciated. Thanks.

0 Users found this helpful

I would suggest that you log into your Acronis account and download the Bootable Media (Recovery Disk) ISO and burn a CD/DVD from it, and give it a try. You could possibly have some corrupt files on the USB flash drive, or your system may be having trouble reading from it. Have you tried to boot to the USB flash drive in another computer just to see if it would start correctly?