Acronis looks for old backups

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Hi all,

I have had this problem in both 2014 and 2015.  Sometimes it looks like Acronis gets out of sync with the backup and stops cleaning up.  If I delete the backup settings in Acronis and create a completely NEW backup, new name, new location, new settings, it fails at the end of the first backup because it's looking for the OLD backup!  See for example:  http://screencast.com/t/EDvqBGtDzWr  This happens during the "Consolidating backup" phase.  And it's STILL using the name scheme from the OLD backup, as in ...b5_xxx, when it should be ...b1_...  

My solution to this has been to completely remove Acronis and then re-install it.  Just uninstalling may not be enough - I have had to go through searching for every acronis folder on the drive and remove them and also remove entries from the registry in order for Acronis to get out of this.  Example:  I just completely uninstalled Acronis 2014, rebooted and started Acronis 2015.  When I created a new backup it picked up all the settings from the old backup (which was removed) except for the schedule.  It's a PITA and I would really like to have some other option to start a NEW backup without it automatically hooking into the old ones which have been removed from the drive and from Acronis.  Due to changes in computers I have had to move things around quite a bit in the past few months and this has caused this problem to surface.  

What can be done to get around this?

Best regards,
Arnor Baldvinsson - Icetips Alta LLC.

Sa, 11/21/2015 - 20:12
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Arnor,

What you are reporting should not be happening. A new task with new name and new folder location should run successfully.

I suspect the cause to be residue left over from prior TI installs.

The normal uninstall does not remove it all. 

First, I suggest you run the 2015 TI Cleanup utility (item 4 inside my signature below)
which will delete all Acronis products.

Secondly, Just to be safe, I also suggest you 

Download the Acronis Scheduler Manager.
https://kb.acronis.com/content/1859
for additional troubleshooting.

After downloading schedmgr.exe, then double click to run/start the file.

This will open into a command prompt
Type: get list (PRESS ENTER)

and the results should be blank as you have no backup tasks carred over.
If however, there are some tasks listed, then type
TASKS ZAP (PRESS ENTER)

All tasks should be gone but confirm with
GET LIST  (press enter)

All the above is covered in the link
https://kb.acronis.com/content/1859

Exit the Acronis schedule manager and perform your new install of TrueImage.

You can find more help at
https://forum.acronis.com/forums/acronis-true-image-home-discussions/be…

This link can provide help with custom backup schemes
http://forum.acronis.com/forum/100416#comment-303417

When creating new tasks, use new task names which have not been used before plus point the storage folder to new sub-folder names,
so all your future new tasks will  never have been used before.

-----------------------------------------  Added Edit

Before re-installing TrueImage, here are some registry links you can examine to make sure Aconris does NOT exist at any of these links.

If you find any Acronis links, you can safely delete them prior to your re-install.

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Acronis
HKEY_CURRENT_USER\SOFTWARE\Acronis
HKEY_USERS\S-1-5-21-2711611264-4043031638-3955158454-1002\SOFTWARE\Acronis
HKEY_USERS\S-1-5-21-2711611264-4043031638-3955158454-1002\SOFTWARE\Classes\VirtualStore\MACHINE\SOFTWARE\Wow6432Node\Acronis

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\mmsminisrv]
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\tnd]

 

 

So, 11/22/2015 - 02:11
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