Acronis plus pack 2011 won't install Windows 7 64 bit
Acronis true image home update installed fine no problems bar requiring the registry key re-entering.
Plus pack give up saying the installation was interrupted at the very end.
Followed the knowledge base but that didn't solve the problem.
Attached one install log.
Anhang | Größe |
---|---|
install_log.txt | 695.48 KB |

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Funny you said that as I've just zapped the original pluspack 2011 (Couldn't find it last night in the add remove list guess I need new glasses) and it went straight on.
So really it's not a update rather a new install. Updates should upgrade the original install and replace it. Would also help if the installer handled this automatically.
Sloppy programming Acronis and even the auto update fails because of the sloppy programming.
Anyway rant over.
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Funny you said that as I've just zapped the original pluspack 2011 (Couldn't find it last night in the add remove list guess I need new glasses) and it went straight on.
So really it's not a update rather a new install. Updates should upgrade the original install and replace it. Would also help if the installer handled this automatically.
Sloppy programming Acronis and even the auto update fails because of the sloppy programming.
Anyway rant over.
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Just to post to say I have the same issue with the "...installation interrupted before Plus Pack for...... could be installed".
I am uninstilled the earlier PP (after installing the TIH update) and then installed the latest PP version and it worked fine after that.
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I'm getting the same interruption message when updating the plus pack, but realised I've entered my plus pack serial for the ATI Home 2011 update. (why the serial was asked for again, when it was just an update to already installed software)
downloaded the installers again from My Products and Downloads, re-installing hope this sorts the problem out.
edit: had to uninstall the plus pack from control panel, programs and features, before I could install the update successfully.
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Got the same error as David. VERY annoying.
Had to do the full makeover, uninstalling - download from web - fresh install - looking up both upgrade key and old product key.
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I feel for you all...but I gotta interject this, I just updated to the newest version of TIH 2011 along with the newer PP, and I had absolutely no problems installing any of it. The PP has integrated well into the control panel and everything. I hope you all get your problems ironed out in a hurry.
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Hello all,
Thank you for posting and thank you for your kind assistance Colin. I will definitely help you with this issue.
I am very sorry for any inconvenience, the installation log fails because a valid serial number could not be found. It is related to this problem.
- 1: MSIGEN:MsiCheckSerial : Started!
MSI (s) (E0!EC) [10:34:39:507]: PROPERTY CHANGE: Deleting OldPIDKEYRequired property. Its current value is '1'.
1: MSIGEN:MsiCheckSerial : Execution in user context started.
1: MSIGEN:MsiCheckSerial : Serial number checking failed.
CustomAction CheckSerial_CustomAction returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 10:34:39: CheckSerial_CustomAction. Return value 3.
At the moment, the only workaround is to do what Colin suggested, to re-install ATIH 2011.
Please let me know if you have additional questions.
Thank you.
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I have Acronis TIH 2010 along with the addon packs.
Paid, downloaded, and attempted to install True Image Home 11 at which time it asks for the 11 Serial number which I entered and then says it's an upgrade and wants the 2010 serial number. Slot to enter the 2010 serial number is to short the enter the registered serial number for 2010.
Prior to installing TUH 11, I did an uninstall of TIH 2010. Does anyone know how I can get TIH 11 Home to install?
Thank, Jim
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Are you changing to v11 or v2011?
I haven't seen your particular problem before as TI 2010 and 2011 have the same length serial numbers.
Does it not accept a cut and paste of the 2010 serial number?
The quickest option would be to re-install 2010, and then install the 2011 upgrade over it.
If somehow you really do have version 11, the 2010 serial number won't fit in because the serial numbers were shorter for that version.
It also won't 'upgrade', as TI 11 would be a downgrade from 2010.
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Hello Jim and Colin,
Thank you for your messages and thank you for your help Colin.
Jim, I will definitely help you with this issue.
According to your Acronis web-account, you have 2 registered products. Acronis True Image 11 Home Upgrade and Acronis True Image 2010 Home Upgrade.
When you are installing an Acronis program using an upgrade serial number, the program asks for the previous version's serial number. I am not certain how you were able to install Acronis True Image 11 Home previously, but at the moment you can install Acronis True Image 2010 Home.
Please let me know if you have additional questions.
Thank you.
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I have True Image Home 2011 and the Plus Pack. It automatically checks for updates. The Plus Pack downloads and when it starts to install it seems to get nowhere. The bar showing progress remains at the beginning so it looks as if it is hanging.
Any advice?
Vista Home Premium 64 Bit is the operating system.
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Hello John!
Thank you for reporting about the issue, I will be glad to help.
Unfortunately due to the lack of investigation information it's hard to localize the issue. Could you please follow the instructions on installation issues from this thread?
Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!
Thank you!
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