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Acronis Stuck At welcome interface

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Hello Everyone,

Can somebody help me to fix my problem because when i finished installed Acronis True Image Home 2012 at the welcome interface it stuck my mouse cannot move and i have to manually press shutdown button to restart it. Can you solve it
Im using OS Xp sp3 Ram 2GB Processor Duo core.

Thanks In Advance

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Mohamad,

Does your PC still boot OK and everything works so long as you don't start 2012?

Assuming the above is true, try running the 2012 installer again and run a 'repair install'.

Check that your video card driver is up to date.

If you have any card readers attached try detaching them, same with external hubs. Is your mouse a wireless mouse or wired?

Hello mohamad azmi,

Thank you for your message and welcome to the forum. I will definitely help you with resolving this issue.

We have a special KB article, I would really appreciate if you could take a look at it.

In case you need additional help please let me know.

Thank you.