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Acronis TI 2013 wouldn't restore image.

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Today I uninstalled Acronis 11 (not 2011!) from my Windows 7 PC and installed the latest Acronis 2013. I then created a backup with it before installing the Windows 8 Upgrade. Windows 8 was problematic with the "Charms bar" appearing spontaneously and programs suddenly going back to the Start screen with the tiles.

No problem I thought, just use the new Acronis 2013 and restore the backup of Windows 7. Try as I might, it just produced error messages that the recovery had failed.

I had to revert to "Plan B". Boot the PC with the Recovery Media CD for Acronis 11 and restore a backup made yesterday with the older program.

My concern is that if Acronis 2013 cannot restore the image files it creates, it has been an expensive exercise, because I bought the 3 PC version and I need to have a RELIABLE backup system.

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Are you asking for help, or just reporting that 2013 is not working for you?

What error messages did you receive?

Was the image able to be validated?

Was the error message from within Windows or the recovery CD

Colin B wrote:

What error messages did you receive?

Was the image able to be validated?

Was the error message from within Windows or the recovery CD

The recovery was launched from within Windows 8 and the message was a "balloon" in the bottom right of the screen. Initially it said the recovery was starting and then changed to the recovery had failed. This was repeatable.

As the PC in question has reverted to Windows 7 and Acronis 11, I'll have to plug the USB drive into my Laptop and try validating the image in that with Acronis 2013.

It is always best to recover an OS partition via the recovery CD, Windows can get in the way due to locked operations and files.

It would be useful to know the exact error message and what was reported in the task log.

The Acronis 2013 image file was able to be validated. Because the PC has been restored with the old version of Acronis to a time prior to installing 2013, the log file no longer exists.

Something that may be significant - when restoring with the old Acronis and booting with the CD, an error came up that the "File Index is corrupt". After clicking to acknowledge this, the restore proceeded on a "sector by sector" basis. Could this be why 2013 failed?

Run chkdsk on that drive. chkdsk /f will check for file errors. If you have the time, I'd recommend chkdsk /r which will also check for damaged sectors.

I just had a similar problem with True Image 2013. I make a complete partition backup and validated it from Windows 7.

I then installed Windows 8 in its own partition, had problems and found I could not boot back to Windows 7 so I thought I'd just restore my image.

When I tried to restore the image from the bootable image downloaded from the True Image 2013 link, it started up the standalone environment but would not restore my image. When I checked the image, the c: drive had a red X against it saying that the image wasn't valid or something along those lines (it was late that this point) but it would not restore. I could validate it but it wouldn't read. Something about the $MFT being corrupt in the image, I think.)

So, starting from scratch, I built Windows 7 from the install CD and, to make it short, installed just enough additional products and drivers so that I could access and download True Image 2013. I connected my backup and located the same image (full backup disk partitions) and asked True Image running under Windows 7 to restore it. It scanned for quite a while and then told me it had to restart and it then rebooted into what looked similar to what the CD image looked like (but I assume this was part of the True Image 2013 code on my disk from my brief rebuild).

A panel came up telling me it was going to do a sector by sector restore and it took several hours but, FORTUNATELY, my backup image loaded and I was able to recover my machine with little loss, totally overwriting the W7 partition from the backup as well as the Reserved Partition.

My question is why did I have to rebuild to the #5551 True Image 2013 level before the restore could be done rather than from the bootable image downloaded from the Acronis Website. (ATIH2013_en-US.iso vs the code from ATIH2013_5551_en-US.exe). Is the ISO image not level #5551 as indicated or is there a problem restoring from the Linux environment without going via a "working" Windows 7 copy first and having it start the Linux environment from its copy?

Acronis TI 2013. I am running windows 8 64bit. I back up the C:/ partition every month C:/ consists of 4 separate files besides windows. I have no problems . I go to restore..select the file I want to restore from my USB storage device, it goes sites the restore file, says Source and Destination as the same as where it is stored even though I seletced the Hard drive, tries to do a calculation then a message says to reboot my computer. Nothing is restored. What am I doing wrong?