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Acronis TI Home 2010 & Windows 7 problem - ATI non-responsive on backup

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I've a fresh Windows 7 Pro install, purchased the ATI upgrade and installed.
Can back up files, but not Drives. When I click on, ATI immediately becomes non-responsive. Monitor indicates some cpu use, but nothing happens, even after 30 min.
Have remove appl and reinstalled, but no change. Build 6053.

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Hello Ken,

Please accept our apologies for the delay with the response.

I'm familiar with this issue and I'll definitely help you.

The reason of the issue is that because of the latest major changes in Windows Vista and Windows 7 native snapshot driver (VolSnap), there were some modifications introduced in Acronis True Image Home 2010 (starting from Build 6029). The Acronis native snapshot driver (snapman) was moved from UpperFilters to LowerFilters to avoid conflicts with VolSnap (which could have lead to backups failure or data corruption in backups). This change may sometimes manifest itself in a freezing Windows Vista or Windows 7 operating system on machines with rare software and hardware configurations.

To solve the issue, install a special driver update with fixes on the machine:

Download SnapAPI Build 503;

Unpack it and install with Disabled logging and reboot:

Please let me know if the issue is not resolved after the update.

Thank you.