Acronis True Image 2012 heavy issues

Some things to check. Make sure you have all the latest drives and service pack installed for Windows XP. Also can you donwload the recovery CD and boot the system with it and verify that it works. You can use the recovery CD to backup your system before installing 2012 and if it still doesn;t work, it will save you from having to rebuild the system.

Hi marty56,

I've tried that, thanks for your help. when Acronis has incredibly slowed the XP I tried to reinstall everything, plugged my Ethernet cable and spent nearly 1,5 hours updating all the XP trough the Windows update and also installed the DriveMax. DriveMax showed some updates for my SATA II and even when installed, those updates did not help anything.

Every time the problem is the same: the install get really slow at the end, and when launched freeze the OS and no one app react on clicks. Then, several minutes late they (apps and even Acronis) start working but no way to make a backup. After several trials the backup is made but I never got successful recovering it. "Unable to read the file". I was even thinking to save the backup on a DVD or HHD externe (my first backups were at the another partition) but still the same issue. I tried also an USB stick 8GB for a first backup XP, nearly 3GB. No way, same problem.

Actually I try to check my HDD with HDD Scan software in order to see if there is no corrupted sectors.

What amaze me after all, is a "No give a shit" service of Acronis. I understand all the softwares can have problems. I understand we can all try to solve them together. I'm really calm guy and would better spend my time trying to find a common way to help each other. What I don't understand is what I and you (marty56, thanks, mate) have to spend hours on forums and search for answers for a commercial product of a company that does not even write you in 10 days time! When I buy a bottle of milk in my local store and it's already off, they pay my money back and say sorry. Here you have an internationally renowned brand software and you still have to check they code or perform trials in order to make it work?! What the fuck?

And personal thanks to Mr. Dheeraj Ailawadi, customer service of Acronis for his Royal I-don't-give-a-shit attitude.

There should be no such dramatic slowdowns during the ATIH installation process under WinXP. Sounds to me like you may have got yourself a bad ATIH 2012 installer package. Might be worth downloading it again from your Acronis online account. But definitely take marty56's advice about creating a full system backup before trying the ATIH installation again. Will save you an enormous amount of time and effort.

Well, probably you have reason, mate.

I've downloaded it twice, both from the link appearing after paying the licence. I wrote to Acronis's tech support and asked (in my first message) them to send me a new link to a the latest version. I still have no reply.

Richard Virtue wrote:

But definitely take marty56's advice about creating a full system backup before trying the ATIH installation again. Will save you an enormous amount of time and effort.

I d like to, but how?! I've bought the Acronis for make backups ))))) and actually the only one way I see is to remove manually my HDD C: and make a copy on my MacBook...

I've tried again to make a backup by Acronis but it shoots down the XP or after two-tree trials fail to open it. "Failed to open the image. Click "Retry" or Cancel".

Here is a video of installing and launching of Acronis True Image Home 2012. As you can see, the install slows then freeze the system, and when I try to click on the other programs, it takes several minutes till they are launched. Then, everything is blocked.

http://www.youtube.com/watch?v=FysPR7SoITg

Wow! That's quite an impressive "starburst" of ATIH installer screens near the end. Impressive, but definitely not normal. There's just no way that a normal ATIH 2012 installation under a normal Windows XP setup should produce that kind of behaviour. In the absence of any contrary information, I would assume that WinXP detected no problems at all during drive formatting, drive checking, or other parts of its own installation process.

In your original posting you said "I started by installing Windows XP, then immediately Acronis." But this time it appears to show quite a few other software icons on the desktop. Can't read all the labels, but by any chance would they include an antivirus application? And, if so, have you tried disabling it prior to running the ATIH installer?

As for making a full system backup, if you're not able to download and burn the ATIH "rescue" ISO from your Acronis online account and use that, WinXP itself includes a "Backup Wizard" feature that allows recovery from the operating system's own installation or "rescue" disc. It's less versatile, but it sure beats a complete reinstall and setup process.

Hello everyone,

Thank you for your comments and your generous assistance.

Akira, we are really sorry for all the inconvenience. I have contacted our Management team so that we can provide you with the best possible assistance and improve our service.

Should you have additional questions feel free to contact me directly.

Please let me know if you have additional questions.

Thank you.

Hallo Anton,

you promise a lot, but you can't hold it (quotation: "..so that we can provide you with the best possible assistance and improve our service"). I'll wait already a long time for your help on my answers. Acronis support didn't help really.

Helmut, reactions like this are just copy/paste answers. Don't assume any value in them. In fact lack of a personalized response suggests lack of interest to really address the issue.

Hello Helmut and Henk,

I understand your frustration with the lack of response. Unfortunately Forum is not a support channel but a Community . It doesn't provide us with the ability to response on Customers requests on time, that's why we strongly recommend to contact Support directly. 

In case you face any delay with the response in the case, just let us know in this thread. We will be able to contact support for investigation of the situation. We also do forward information about such cases to the Management team, and rest assured they pay attention.

I have also forwarded your comments to the Management team. We appreciate any feedback, even negative, as it helps us to works towards setting things right. (Feel free to share it with the Managers directly yourself as well).

Should you have any questions, please let us know, we will be glad to assist.

Thank you.

Hi Akira:

The link sent after paying is an older version of Acronis 2012. Go to the main website and create an account (if you don't have one already).

There will be a link on the left after logging in that goes to this url: https://www.acronis.com/my/products/registration/

From there you can enter your serial numbers (main program and the serial for the plus pack).

Then there is a link for product updates where you can download the latest version as well as the latest iso to make a boot disk.

Matthew

Yana wrote:

I understand your frustration with the lack of response. Unfortunately Forum is not a support channel but a Community . It doesn't provide us with the ability to response on Customers requests on time, that's why we strongly recommend to contact Support directly. 

I can tell it is quite hopeless (at least it is not work like good customer service should). I got my case solved when I complaining it here. Anton helped me after I have wrote in here (my warmest thanks to Anton).

Unfortunately Acronis has lost their touch somehow. I had loyal user since version 6 or 7 and bought every update and Pluspack and so on yearly but I cannot stand that there is no Customer service that really work. We are paying customers. We pay for working product and if we need support, we expect to get it, fast.

Acronis should start True Image from scratch (and not add bling bling, just basic image backup) and do completely new Customer service.

Hi Matthew and yamaneko,

Thank you for your comments. Matthew, thanks a lot for help.

Yamaneko, I understand your frustration. I think this opinion must also be heard, especially from the loyal Customer. So I've sent your comments to the Management team via our feedback channel.

Thank you.

Hi guys,

I really thanks all of you trying to help me with those issues using Acronis True Image Home 2012 :)

At the end, I must say I cannot use this software and wish to get a full refund. Nothing else.

First, there is a non-existant Customer Support. Sure, I got some late "Sorry" on this forum (and I thank you for that). But I spent my time and my energy looking for solution without ANY intervention of Acronis.

- Nobody contacted me asking to send a crash log or history log. Probably nobody care.
- The guy I have been in contact when the problem appeared never contacted me or tried to help. This Mr Dheeraj Ailawadi had a problem understanding my simple message in plain english, then ignored the two others. When I started to post on this forum I got some excuses from Acronis and finally (Christmas miracle?) two days ago an automated e-mail from...Dheeraj Ailawadi! It said:

"Hello XXXXXXXXXXX,

This is an automated reminder from Acronis Customer Central.

We are following up with regard to your recent Acronis support case #01431468. The reply to your original question was sent out on 1/1/2012. We would like to make sure your issue/question has been resolved. Please Reply to this email and simply enter "RESOLVED" as your response if it has been fully resolved to your complete satisfaction.

If you are still experiencing the same issue or are not completely satisfied, please Reply to this email with any additional information so we can continue to assist you right away.

We look forward to your reply.

Thank You
Acronis Customer Central
http://www.acronis.com/support/"

I thing when you receive a message like this from a person who never answered at any of your calls for help it shows you a complete disrespect.

- Nobody suggested to try a different way to install the software or check it's compatibility with my hardware.
- Nobody suggested I test my hard drive in case it have bad sectors. No one.

I tried several things, install and re-install, different BIOS setups, tested my hard disk (everything perfect) and even ordered a new hard disk, a brand new Crucial M4 SSD 128GB. Installed it today and spend few more hours trying to make Acronis True Image 2012 work. No way. Same issues (incredibly slowing the OS, crash when try to restore from backup, do not find the external backup source or fail to open the image).

I tried (successfully) the Paragon Backup & Recovery 2012 Free software and restored my SSD in minutes. What the F. must I pay for a software which I can use and which does not have any Tech Service??? I spent days trying to resolve your problems myself and I don't see how can it be solved. After all I suppose there is a serious lack of hardware compatibility or absence of up to day recognition of the latest motherboards/BIOS/HDDs. When I installed Acronis on my old ASUS x51r laptop, everything worked fine, but on this my brand new PC there is no way I can use it.

I just give up and want my money back. I want you refund me the full amount I paid for Acronis True Home 2012.

Regards

Hi, one week ago I asked for refund.

Is there ANY honest guy to pay my money back for a product which does not work?

Since I started this topik NO ONE contacted me suggesting a solution or giving a shit about my problems.

I WANT MY MONEY BACK!!!!!

Hi Akira,

dont't worry. It could be bader. Acronis stopped any support to me, closed all my not solved cases (about 30) and recommends to me to use another backup and recovery software than True Image. But TI is cheap in comparision to other software.

Thanks for your encouragement, mate ))))

I really hope to get my money back, I don't want to start register Web cites like ACRONIS-SCAM and whatever....

And they removed part of my first initial message where I said the guy from the Chat Tech Support was absolutely incompetent! And banned me for two weeks. Lovely...

You had problems with the software. We get it. Did you need to post in at least six threads? The forums are meant to be a place to share advice and obtain help from other users. Hijacking them with multiple rants about the same issue is not helpful to anyone. If you don't like the software, get a refund and stop polluting the forums.

First, I posted a very polite tread.

Excuses but mo action.

Then, I tried to solve the problem and posted detailed information about, but got no reply from Tech Support.

Then, I asked for refund. No reply.

Now, you say "get you refund and leave us in peace"

Are you jocking?! It's exactly what I'm want! Give me my money back!

tuttle wrote:

You had problems with the software. We get it. Did you need to post in at least six threads? The forums are meant to be a place to share advice and obtain help from other users. Hijacking them with multiple rants about the same issue is not helpful to anyone. If you don't like the software, get a refund and stop polluting the forums.

What a joke!

After all I posted on this forum and all my demand for refund this morning I have a e-mail from your mate Dheeraj Ailawadi, the same guy who apparently was on my first chat with Acronis Tech Support and who have problems understanding the messages. As I wrote (and you deleted it in my first post), after a complete and patient explanation saying the problems happen when using the software, he asks me : so, you have problem installing it? I SAID USING, NOT INSTALLING. Do the support understand the basic English?

Se, he wrote.....

"Hello XXXXXXXXXX,

This is an automated reminder from Acronis Customer Central.

We are following up with regard to your recent Acronis support case #01431468. The reply to your original question was sent out on 1/11/2012. We would like to make sure your issue/question has been resolved. Please Reply to this email and simply enter "RESOLVED" as your response if it has been fully resolved to your complete satisfaction.

If you are still experiencing the same issue or are not completely satisfied, please Reply to this email with any additional information so we can continue to assist you right away.

We look forward to your reply."

And now, you say (tuttle, the Moderator...) "get a refund and stop polluting the forums"?! I think you take the folks for idiots. It's all I ask for.

I WANT MY MONEY BACK, ALL I WANT IS A REFUND

Akira,

Remember this is a user forum, and intervention from Acronis employees is sporadic, as you have seen. You are better off going after your refund through direct channels to Acronis.

Hi everyone,

Thank you for your comments and your generous help.

Akira, your product has been refunded and I sent you a private message with an update.

Thank you.