Acronis True Image 2014 does not wake machine from sleep to perform backup
I though this was supposed to be corrected in the latest version, according to the release log.
My machine is scheduled to make a backup at midnight daily. The Acronis scheduler is not waking up the machine from sleep to perform the task.
I see posts dating back to 2010 with this same problem.
Do I really need to schedule a task with Windows Task Scheduler to get this to work? What gives???
Colin,
Not quite sure how to interpret the results:
Analysis Results
Errors
Power Policy:PCI Express ASPM is disabled (Plugged In)
The current power policy for PCI Express Active State Power Management (ASPM) is configured to Off.
System Availability Requests:System Required Request
The device or driver has made a request to prevent the system from automatically entering sleep.
Requesting Driver Instance HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_10250444&REV_1001\4&1a426d9&0&0001
Requesting Driver Device Realtek High Definition Audio
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name CanoScan LiDE 200
Host Controller ID PCI\VEN_1002&DEV_4396
Host Controller Location PCI bus 0, device 18, function 2
Device ID USB\VID_04A9&PID_1905
Port Path 4
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Root Hub
Host Controller ID PCI\VEN_1002&DEV_4396
Host Controller Location PCI bus 0, device 18, function 2
Device ID USB\VID_1002&PID_4396
Port Path
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Root Hub
Host Controller ID PCI\VEN_1002&DEV_4396
Host Controller Location PCI bus 0, device 19, function 2
Device ID USB\VID_1002&PID_4396
Port Path
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Root Hub
Host Controller ID PCI\VEN_1002&DEV_4397
Host Controller Location PCI bus 0, device 18, function 0
Device ID USB\VID_1002&PID_4397
Port Path
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Root Hub
Host Controller ID PCI\VEN_1002&DEV_4397
Host Controller Location PCI bus 0, device 19, function 0
Device ID USB\VID_1002&PID_4397
Port Path
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Root Hub
Host Controller ID PCI\VEN_1002&DEV_4396
Host Controller Location PCI bus 0, device 22, function 2
Device ID USB\VID_1002&PID_4396
Port Path
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name American Power Conversion USB UPS
Host Controller ID PCI\VEN_1002&DEV_4397
Host Controller Location PCI bus 0, device 18, function 0
Device ID USB\VID_051D&PID_0002
Port Path 2
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Composite Device
Host Controller ID PCI\VEN_1002&DEV_4396
Host Controller Location PCI bus 0, device 22, function 2
Device ID USB\VID_0A48&PID_4001
Port Path 1
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB-SERIAL CH340
Host Controller ID PCI\VEN_1002&DEV_4397
Host Controller Location PCI bus 0, device 19, function 0
Device ID USB\VID_1A86&PID_7523
Port Path 5
USB Suspend:USB Device not Entering Suspend
The USB device did not enter the Suspend state. Processor power management may be prevented if a USB device does not enter the Suspend state when not in use.
Device Name USB Mass Storage Device
Host Controller ID PCI\VEN_1002&DEV_4396
Host Controller Location PCI bus 0, device 19, function 2
Device ID USB\VID_05DC&PID_A815
Port Path 4
CPU Utilization:Processor utilization is high
The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.
Average Utilization (%) 21.46
Very quickly, as this report shows, there are a number of USB devices that are misbehaving as far as power down is concerned. This doesn't mean that TI isn't the culprit in preventing them from working, but it also doesn't mean it is either.
Vendor 1002 is Gigabyte, I suspect that something that is plugged into the USB hubs (PID 4396/7) might be causing a problem. Try temporarily disconnecting the UPS from the port, also more likely disable the audio driver, reboot, and see if the power down problem still exists.
Check if there is a more up to date driver on the Gigabyte website for the audio component.
To find out more information, find the VID number here http://www.pcidatabase.com/ and from there click on the vendor and hunt down the PID number as listed in your report. This will direct you to the actual driver or subsystem, from that an internet search might bring up further information as to whether other people are finding sleep problems with that device/driver.
***edited punctuation***
Do confirm that this advance setting (wake the compute ) is turned on.
I have a similar problem, with a computer that doesn't wake up from sleep to perform backups.
In my case the dialog box doesn't seem to include the "Wake up the sleeping/hibernating computer" option.
Sleep seems to work properly and the computer wakes up when I move the mouse or press a shift key.
Edited to add
Ah, I found the setting deep in Windows power settings that allows scheduled events to wake the computer from sleep. Now I have to wait a week to see if that works better!
Stuart,
I seem to remember from another posting that certain "Power configurations" settings can prevent that option from appearing within the TrueImage settings as your attachment indicates. Let us know your results.